Customer Service/ Administration/Clerical

Leandria L. Berry

11580 Pleasant Creek Drive

Jacksonville, FL 32218



Objective: A position with a company with the opportunity for advancement



07/24/2014- 02/10/2015                                                                                  Randstad, Charlotte, NC


Clerical duties for the Internal Revenue Service processing and posting income tax refunds.

Received inbound calls verifying that their taxes have been received.


02/2007- 04/2014                                                                                              Western Union, Charlotte, NC                                          

Self-employed Customer Care Representatives


Received inbound calls from customers verified, and cleared uncollected monies for refunds to customers.


09/2005 -01/2007                                                                                              First Student Transportation Jacksonville, FL

School Bus Driver


01/2005 - 08/2005                                                                                             By-driver Transportation Service Jacksonville, FL

Drive Service/Shuttle Driver

Transport automobiles to and from auto auction/dealers in the state of FL, GA, and SC

Shuttle cars/persons from base yard to airport Jacksonville/Gainesville.

Shuttle cars from trains/rail yard to auto auction


2004-2005                                                                                                           Washington Mutual Jacksonville, FL

Loan Coordinator II / Customer Service

Process all incoming loan application

Updated client record information


2002-2004                                                                                                            CSX Intermodal Jacksonville, FL

Customer Service Representative

Increased revenue within my department

Track and traced all customers products by rail

Scheduled the southeast customers for delivery with the agents and CSX drivers

Perform all of the Southeast, Chicago and West Coast order entry in AS400, Mainframe and Pegasus

Handled all incoming and outgoing calls for my regions assisted with the detention billing for my regions




2001-2002                                                                                                            First Union National Bank Jacksonville, FL

Lead Customer Service Representative

Perform financial specialist needs for non-commercial customers

Assisted customers with checking, savings, and money market accounts

Provided customers with detail and accurate information pertaining to their accounts

Perform problem resolution for customers as needed



2000-2001                                                                                                            Bellsouth Telecommunication Jacksonville, FL

Customer Service Representative

Provided telephone products and service information to residential customers

Performed detail explanations of their bills if needed

Provided services which were beneficial and cost effective for the company and the




Education 1990-1993 National Education Center Nutley, NJ Successfully completed a 3 year course in, Business Administration, Business Operations, Business Management, Computer Typing, Records and Data Management, Office Operations, Accounting. Extensive training in Microsoft office word and Excel

  • ID#: 89813
  • Location: Jacksonville, FL , 32218

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Customer Service / Administrative Assistant
Fort Lauderdale, FL Kforce
Customer Service Administrator
Miami, FL HEICO Corporation
Contract Administrative Technician / Finance /...
Cape Coral, FL City of Cape Coral, FL
Bilingual Spanish Administrative Support/Custo...
Jacksonville, FL ADT Security Services, Inc
Spanish Bilingual Customer Service
Rockledge, FL TeleTech Holdings, Inc.