Customer Service/ Administration/Clerical

Leandria L. Berry

11580 Pleasant Creek Drive

Jacksonville, FL 32218

904-583-4580

 

Objective: A position with a company with the opportunity for advancement

 

Experience

07/24/2014- 02/10/2015                                                                                  Randstad, Charlotte, NC

 

Clerical duties for the Internal Revenue Service processing and posting income tax refunds.

Received inbound calls verifying that their taxes have been received.

 

02/2007- 04/2014                                                                                              Western Union, Charlotte, NC                                          

Self-employed Customer Care Representatives

 

Received inbound calls from customers verified, and cleared uncollected monies for refunds to customers.

 

09/2005 -01/2007                                                                                              First Student Transportation Jacksonville, FL

School Bus Driver

 

01/2005 - 08/2005                                                                                             By-driver Transportation Service Jacksonville, FL

Drive Service/Shuttle Driver

Transport automobiles to and from auto auction/dealers in the state of FL, GA, and SC

Shuttle cars/persons from base yard to airport Jacksonville/Gainesville.

Shuttle cars from trains/rail yard to auto auction

 

2004-2005                                                                                                           Washington Mutual Jacksonville, FL

Loan Coordinator II / Customer Service

Process all incoming loan application

Updated client record information

 

2002-2004                                                                                                            CSX Intermodal Jacksonville, FL

Customer Service Representative

Increased revenue within my department

Track and traced all customers products by rail

Scheduled the southeast customers for delivery with the agents and CSX drivers

Perform all of the Southeast, Chicago and West Coast order entry in AS400, Mainframe and Pegasus

Handled all incoming and outgoing calls for my regions assisted with the detention billing for my regions

Collections

 

 

2001-2002                                                                                                            First Union National Bank Jacksonville, FL

Lead Customer Service Representative

Perform financial specialist needs for non-commercial customers

Assisted customers with checking, savings, and money market accounts

Provided customers with detail and accurate information pertaining to their accounts

Perform problem resolution for customers as needed

 

 

2000-2001                                                                                                            Bellsouth Telecommunication Jacksonville, FL

Customer Service Representative

Provided telephone products and service information to residential customers

Performed detail explanations of their bills if needed

Provided services which were beneficial and cost effective for the company and the

Customers

 

 

Education 1990-1993 National Education Center Nutley, NJ Successfully completed a 3 year course in, Business Administration, Business Operations, Business Management, Computer Typing, Records and Data Management, Office Operations, Accounting. Extensive training in Microsoft office word and Excel

  • ID#: 89813
  • Location: Jacksonville, FL , 32218

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