Customer Service/Unit Secretary/Home Health Aide



Robin G. Jackson

 (904) 377-3724 • robin.3029@yahoo.com

 

OBJECTIVES

To obtain a challenging opportunity where my career experience can be utilized and I can further develop my acquired skills.

 

SUMMARY OF SKILLS

 

• Proficient in Microsoft Office                       • CPR Certification                 • Team Oriented

• HIV/AIDS Training certificate           • Experienced Care giver         • Problem Solving Skills

• Excellent Customer Service               • Ability to Multi- Task                        • Alzheimer Certified

 

 

CAREER EXPERIENCE

Robins Adult Family Care Home                                                                  2009 – Present

Administrator/Caregiver/Home Health Aid                                                      Jacksonville, FL                                                            

  •           Provides certified care for elderly patients with health issues including Dementia and Alzheimer’s
  •           Assists patients with transportation, mobility support administering medication
  •           Provides basic health care as well as patient assessment, monitoring and supervisor
  •           Performs patient care duties and safety  including checking vitals, grooming, assist with feeding
  •           Maintains patient dignity and privacy regarding HIPPA rules and regulations
  •           Maintains knowledge of Medical terminology and other health regulations

 

Blue Cross and Blue Shield of Florida                                                                       1999 –2011 

Customer Service Representative Level B                                                        Jacksonville, FL                                                                                  

  •           Reviewed claims and resolving differences between BCBSF’s liability and the provider’s AR statements
  •           Provided excellent customer service to customer service to customers and providers
  •           Operated various systems including  CPT- 4 coding, ICD-9 codes as well as processed UB92, HCFA 1500 forms
  •           Processed claims within the million dollar status having issues being processed within the system
  •           Complied with HIPPA laws and other regulations regarding confidential information

 

 

 

EDUCATION & TRAINING

Life Point Career Institute                                                                             Jacksonville, FL Nursing Assistant           

Training Completed 90 hours clinical training

 

Taylor Business Institute                                                                                Chicago, IL

Medical Secretary Certification

 

Richards Vocational High School                                                                  Chicago, IL     

High School Diploma

  • ID#: 89175
  • Location: Jacksonville, FL , 32210

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Home Health Aide
Sun City Center, FL Brookdale Senior Living
Home Health Aide (HHA) - Inpatient
Hialeah, FL VITAS Innovative Hospice Care
Per Diem Home Health Aide
Orlando, FL Kindred at Home
CNA - Home Health Aide - PRN Greater Jacksonvi...
Jacksonville, FL ENCOMPASS
Spanish/English Bilingual Customer Service W...
Tampa, FL SYKES
Spanish/English Bilingual Customer Service W...
Bradenton, FL SYKES