Customer Service/Unit Secretary/Home Health Aide

Robin G. Jackson

 (904) 377-3724 •



To obtain a challenging opportunity where my career experience can be utilized and I can further develop my acquired skills.




• Proficient in Microsoft Office                       • CPR Certification                 • Team Oriented

• HIV/AIDS Training certificate           • Experienced Care giver         • Problem Solving Skills

• Excellent Customer Service               • Ability to Multi- Task                        • Alzheimer Certified




Robins Adult Family Care Home                                                                  2009 – Present

Administrator/Caregiver/Home Health Aid                                                      Jacksonville, FL                                                            

  •           Provides certified care for elderly patients with health issues including Dementia and Alzheimer’s
  •           Assists patients with transportation, mobility support administering medication
  •           Provides basic health care as well as patient assessment, monitoring and supervisor
  •           Performs patient care duties and safety  including checking vitals, grooming, assist with feeding
  •           Maintains patient dignity and privacy regarding HIPPA rules and regulations
  •           Maintains knowledge of Medical terminology and other health regulations


Blue Cross and Blue Shield of Florida                                                                       1999 –2011 

Customer Service Representative Level B                                                        Jacksonville, FL                                                                                  

  •           Reviewed claims and resolving differences between BCBSF’s liability and the provider’s AR statements
  •           Provided excellent customer service to customer service to customers and providers
  •           Operated various systems including  CPT- 4 coding, ICD-9 codes as well as processed UB92, HCFA 1500 forms
  •           Processed claims within the million dollar status having issues being processed within the system
  •           Complied with HIPPA laws and other regulations regarding confidential information





Life Point Career Institute                                                                             Jacksonville, FL Nursing Assistant           

Training Completed 90 hours clinical training


Taylor Business Institute                                                                                Chicago, IL

Medical Secretary Certification


Richards Vocational High School                                                                  Chicago, IL     

High School Diploma

  • ID#: 89175
  • Location: Jacksonville, FL , 32210

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