customer service representative/ call center representative/warehouse administra





Detrich
(Rochelle) Campbell





Cell: 904-424-9658



detrich305@gmail.com



 





Profile





 



A security officer transitioning into the Business field, seeking an Administrative,
Customer Service Representative or Call Center position. Highly motivated,
willing to work flexible hours, and able to start immediately.                                                            



 





Education





 





 
 
 


 

Everest University


 

 

Associates Degree


 

 

Jacksonville, FL


 



 





Key
Skills





 



Customer Service




  • Able to interact with a diverse customer
         base.

  • Exceptionally good at communication and
         organizational skills

  • Competent in achieving targets and
         delivering quality service

  • Active listening, customer service,
         communication, problem solving and social skills

  • Keep records of customer interactions or
         transactions, recording details of inquiries, complaints, or comments, as
         well as actions taken.

  • Check to ensure that appropriate changes
         were made to resolve customers' problems.

  • Exceptionally good at communication and
         organizational skills

  • Excellent at time management and has the
         ability to multi-task

  • Worked in a dynamic call center and attended
         high volumes of calls

  • Comfortably empathize with the customers and
         provide appropriate solution



 



Administrative




  • Answer telephones and give information to
         callers, take messages, or transfer calls to appropriate individuals.

  • Use computers for various applications, such
         as database management or word processing.

  • Create, maintain, and enter information into
         databases

  • Operate office equipment, such as fax
         machines, copiers, or phone systems and arrange for repairs when equipment
         malfunctions

  • Keep records of customer interactions or
         transactions, recording details of inquiries, complaints, or comments, as
         well as actions taken. See more occupations related to this task.

  • Giving full attention to what other people
         are saying, taking time to understand the points being made, asking
         questions as appropriate, and not interrupting at inappropriate times.



 





Employment
History





 





 
 
 
 


 

Duval County School Board


 

First Coast Solutions


 

Yarbrough Corporation


 

Lighthouse Protection Services


 

 

Call Center Representative


 

Security Officer


 

Security Officer


 

Security Officer


 

 


 

 

08 /2013-08 /2013-08/ 2014/ 08/2014-08/2014


 

09/2006 – 07/2010


 

04/2005 – 08/2006


 

10/2001 – 01/2005


 

 


 

 

Jacksonville, FL


 

Jacksonville, FL


 

Jacksonville, FL


 

Miami, FL


 

 


 



  • ID#: 89162
  • Location: Jacksonville, FL , 32209

Don't Be Fooled

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  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
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  • If an offer sounds too good to be true, it is. Walk away!

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