customer service representative/ call center representative/warehouse administra

(Rochelle) Campbell

Cell: 904-424-9658




A security officer transitioning into the Business field, seeking an Administrative,
Customer Service Representative or Call Center position. Highly motivated,
willing to work flexible hours, and able to start immediately.                                                            






Everest University



Associates Degree



Jacksonville, FL





Customer Service

  • Able to interact with a diverse customer

  • Exceptionally good at communication and
         organizational skills

  • Competent in achieving targets and
         delivering quality service

  • Active listening, customer service,
         communication, problem solving and social skills

  • Keep records of customer interactions or
         transactions, recording details of inquiries, complaints, or comments, as
         well as actions taken.

  • Check to ensure that appropriate changes
         were made to resolve customers' problems.

  • Exceptionally good at communication and
         organizational skills

  • Excellent at time management and has the
         ability to multi-task

  • Worked in a dynamic call center and attended
         high volumes of calls

  • Comfortably empathize with the customers and
         provide appropriate solution



  • Answer telephones and give information to
         callers, take messages, or transfer calls to appropriate individuals.

  • Use computers for various applications, such
         as database management or word processing.

  • Create, maintain, and enter information into

  • Operate office equipment, such as fax
         machines, copiers, or phone systems and arrange for repairs when equipment

  • Keep records of customer interactions or
         transactions, recording details of inquiries, complaints, or comments, as
         well as actions taken. See more occupations related to this task.

  • Giving full attention to what other people
         are saying, taking time to understand the points being made, asking
         questions as appropriate, and not interrupting at inappropriate times.






Duval County School Board


First Coast Solutions


Yarbrough Corporation


Lighthouse Protection Services



Call Center Representative


Security Officer


Security Officer


Security Officer





08 /2013-08 /2013-08/ 2014/ 08/2014-08/2014


09/2006 – 07/2010


04/2005 – 08/2006


10/2001 – 01/2005





Jacksonville, FL


Jacksonville, FL


Jacksonville, FL


Miami, FL




  • ID#: 89162
  • Location: Jacksonville, FL , 32209

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