Customer Service Management and Front Line

Harold Lamont LeGree

1464 West 14th Street

Jacksonville, Florida 32209





Dear Potential Employer,


My name is Harold LeGree. I recently completed Under-graduate studies at Edward Waters College, my institution has one commencement yearly, and therefore, my degree will be awarded on May 9, 2015. I am currently seeking employment with an organization that will allow for my continued growth personally and professionally as I put to use the knowledge gained during my experiences. I am hoping that my past vocational and educational skills may be of use by your organization to help in meeting your goals. I believe that my experiences prepares for several types of positions, frontline and management i.e.; Customer Service, Call Center Management, Quality Assurance, Talent Acquisition/Employee Development, Compliance and Collections.


As having managed and being apart of the initial transition from a small office to a major competitor in the industry, as well as being an employee listed multiple times as Collector of the Month, I know that I am the type of employee that is desired. I truly hope that the combined years of serving individuals via phone and correspondence along with my studies in the area of Psychology and Music, that force the sharpening of cognitive and critical thinking skills along with overall mental development, have prepared me for a position in your organization in which both tools can be utilized.


Please review the attached resume and feel free to contact me to meet and with you to provide further insight to my experience and the role I hope to have within your organization.

Thanks in advance for the consideration.





Harold LeGree


Harold Lamont Le Gree

1464 West 14th Street

Jacksonville, Florida 32209





To obtain a position that allows me to use currently possessed skills to contribute to the growth of an organization, and positively contribute to my professional development.


Full-Time College Student: Fall 2012  completed Fall 2014.  Degree will be awarded at Commencement, May 9, 2015.



Stellar Recovery

4500 Salisbury Rd, Suite 105

Jacksonville, Florida 32216                                                    January 2012 – August 2012


Central Credit Services

9500 Regency Square Blvd

Jacksonville, Florida 32225                                                    December 2006 – 2010


Collector: Responsible for obtaining and exceeding monthly collection goals.




Enhanced Recovery Corporation

Jacksonville, Florida 32259                                                    April 2002 – March 2006


Sr. Collections Manager: Responsible for having an in-depth knowledge of the FDCPA. Responsible for communicating executive management’s directives to other managers and staff.   Responsible for having a working knowledge of each department integral to the daily production of the company (i.e. IT, Accounting, Client Relations, Clerical Staff, Human Resources). Responsible for recruiting capable persons to join our staff.  Experience in Client Relations and Retention.  Training in dialer management and account statistics. Assistant Manager: Responsible for assisting the manager with the daily operations of his unit. Collector: Responsible for meeting monthly goals. Responsible for meeting guidelines and stipulated in the FDCPA.



Edward Waters College

Jacksonville, Fl                                                                        August 1999 – May 2002


Assistant to the Department Chairman: Prepared daily lesson plans for department instructors. Facilitated student development programs. Made travel and accommodation arrangements for the department members. Completed requisitions for obtain funding for departmental functions. Worked closely with the Business Administration Office to insure the department was in compliance for continued grant and scholarship funding. Developed first recruitment team for the Fine Arts Department, inaugural year signed 36 students from out of the state in spring 2000.

Residence Life: Responsible for students living conditions, facility management, and oversaw work-study students. Maintained 3 residential facilities, including one off site.


Ruby Tuesdays

Jacksonville Landing

Jacksonville, Florida                                                               August 1999 – May 2000


Server: Responsible for greeting and seating guest. Placed orders via SUN Systems. Received commendations and commissions for up selling menu items. At the time of departure held the position of Shift Leader.

  • ID#: 88917
  • Location: Jacksonville, FL , 32209

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