Customer Service



Tonia E. Lizzmore



2651 Sunrise Ridge Ln.



Jacksonville, FL 32211



904-442-4087



t.lizzmore@yahoo.com



 



Objective



To obtain
an interesting position, which will utilize my skills and abilities.



 



Employment History



 



Customer Service       Northgate
Arinso         Jacksonville, FL           11/2012 -  01/2015



 




  • Confer with customers by telephone or in person to
    provide information about products or services, take or enter orders, cancel
    accounts, or obtain details of complaints.

  • Check to ensure that appropriate changes were made to resolve
    customers' problems.

  • Keep records of customer interactions or transactions,
    recording details of inquiries, complaints, or comments, as well as actions
    taken.

  • Resolve customers' service or billing complaints by
    performing activities such as exchanging merchandise, refunding money, or
    adjusting bills.










  • Answer incoming calls, greeting
         callers, providing information, transferring calls or taking messages as
         necessary.

  • Operate communication systems,
         such as telephone, switchboard, intercom, two-way radio, or public
         address.

  • Obtain customer information such
         as name, address, and payment method, and enter orders into computers.



 



Customer Service       Convergys                   Jacksonville, FL           10/1999 - 11/2010



 




  • Complete contract forms, prepare change of address
    records, or issue service discontinuance orders, using computers.

  • Refer unresolved customer grievances to designated
    departments for further investigation.

  • Determine charges for services requested, collect
    deposits or payments, or arrange for billing.

  • Contact customers to respond to inquiries or to notify
    them of claim investigation results or any planned adjustments.

  • Solicit sales of new or additional services or products.












  • Operate communication systems,
         such as telephone, switchboard, intercom, two-way radio, or public
         address.

  • Record names, addresses,
         purchases, and reactions of prospects contacted.



 



 



 



Education and Training



George
Wingate High School   Diploma          Brooklyn, NY              06/1974



Concorde                                 Certificate       Jacksonville, FL           08/1983



 



 



  • ID#: 88674
  • Location: Jacksonville, FL , 32211

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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