Customer Service

Tonia E. Lizzmore

2651 Sunrise Ridge Ln.

Jacksonville, FL 32211




To obtain
an interesting position, which will utilize my skills and abilities.


Employment History


Customer Service       Northgate
Arinso         Jacksonville, FL           11/2012 -  01/2015


  • Confer with customers by telephone or in person to
    provide information about products or services, take or enter orders, cancel
    accounts, or obtain details of complaints.

  • Check to ensure that appropriate changes were made to resolve
    customers' problems.

  • Keep records of customer interactions or transactions,
    recording details of inquiries, complaints, or comments, as well as actions

  • Resolve customers' service or billing complaints by
    performing activities such as exchanging merchandise, refunding money, or
    adjusting bills.

  • Answer incoming calls, greeting
         callers, providing information, transferring calls or taking messages as

  • Operate communication systems,
         such as telephone, switchboard, intercom, two-way radio, or public

  • Obtain customer information such
         as name, address, and payment method, and enter orders into computers.


Customer Service       Convergys                   Jacksonville, FL           10/1999 - 11/2010


  • Complete contract forms, prepare change of address
    records, or issue service discontinuance orders, using computers.

  • Refer unresolved customer grievances to designated
    departments for further investigation.

  • Determine charges for services requested, collect
    deposits or payments, or arrange for billing.

  • Contact customers to respond to inquiries or to notify
    them of claim investigation results or any planned adjustments.

  • Solicit sales of new or additional services or products.

  • Operate communication systems,
         such as telephone, switchboard, intercom, two-way radio, or public

  • Record names, addresses,
         purchases, and reactions of prospects contacted.




Education and Training

Wingate High School   Diploma          Brooklyn, NY              06/1974

Concorde                                 Certificate       Jacksonville, FL           08/1983



  • ID#: 88674
  • Location: Jacksonville, FL , 32211

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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