Customer Service Representative
SHELIA M. LOCKLEAR
5008 Colonial Avenue, Jacksonville, FL 32210 | C: (904) 258-2647 | firstname.lastname@example.org
Dedicated and hardworking Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Level 1 Tax Preparer Liberty Tax Services
11/2014 to Current
Jacksonville, FL Assisted self employed clients reconstruct their income and expenses in order to properly file federal tax return. Advised clients of current IRS regulations, forms and all available options according to clients specific financial situation.
Electronically filed state and federal tax returns for clients daily.
06/2014 to 11/2014 Jacksonville, FL Monitored assigned techs and area efficiently reassign/move any necessary jobs due to tech over load, tech with equipment issues, techs with jobs to far apart, etc
CTIS/Cable Technician Installation Services
Contacted customers prior to scheduled appointment to provide eta for techs arrival, to confirm customer will be home at scheduled time, to verify techs work order is correct and occasionally to reschedule appointment per customer request.
Assisted customers with equipment issues by trouble shooting, issuing initialization or validation hits, adding or removing rate codes or scheduling work order if necessary.
Hiring Manager/DPS Upmatic Incorporated
06/2012 to 06/2014 Orange Park, FL Independently managed all phases of recruitment such as creating on-line ads, newspaper ads and flyer's displaying available positions.
Conducted interviews with qualified applicants Mon, Tues and Wed of every week.
Ran reference and background checks on job applicants which passed the screening process.
Instructed a three day training class for new employees weekly. Training material consisted of product knowledge, romance/front talk, ten step demo sequence, sales clinchers, buying questions and closing a sale.
Level 1 Tax Preparer: Taxation Liberty Tax Services
Certified Nursing Assistant: Healthcare ADL Testing & Training
Patient Care Technician: Healthcare Concorde Career Institute
High School Diploma Seminole CC
2014 Jacksonville, FL, US
2009 Brunswick, FL, US
2003 Jacksonville, FL, US
2002 Sanford, FL, US