Customer Service Representative

SHELIA M. LOCKLEAR

5008 Colonial Avenue, Jacksonville, FL 32210 | C: (904) 258-2647 | shelia.marie@outlook.com

Professional Summary

Dedicated and hardworking Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Level 1 Tax Preparer Liberty Tax Services

Experience

11/2014 to Current

Jacksonville, FL Assisted self employed clients reconstruct their income and expenses in order to properly file federal tax return. Advised clients of current IRS regulations, forms and all available options according to clients specific financial situation.

Electronically filed state and federal tax returns for clients daily.

Dispatcher

06/2014 to 11/2014 Jacksonville, FL Monitored assigned techs and area efficiently reassign/move any necessary jobs due to tech over load, tech with equipment issues, techs with jobs to far apart, etc

CTIS/Cable Technician Installation Services

Contacted customers prior to scheduled appointment to provide eta for techs arrival, to confirm customer will be home at scheduled time, to verify techs work order is correct and occasionally to reschedule appointment per customer request.

Assisted customers with equipment issues by trouble shooting, issuing initialization or validation hits, adding or removing rate codes or scheduling work order if necessary.

Hiring Manager/DPS Upmatic Incorporated

06/2012 to 06/2014 Orange Park, FL Independently managed all phases of recruitment such as creating on-line ads, newspaper ads and flyer's displaying available positions.

Conducted interviews with qualified applicants Mon, Tues and Wed of every week.

Ran reference and background checks on job applicants which passed the screening process.

Instructed a three day training class for new employees weekly. Training material consisted of product knowledge, romance/front talk, ten step demo sequence, sales clinchers, buying questions and closing a sale.

Level 1 Tax Preparer: Taxation Liberty Tax Services

Certified Nursing Assistant: Healthcare ADL Testing & Training

Patient Care Technician: Healthcare Concorde Career Institute

High School Diploma Seminole CC

Education

2014 Jacksonville, FL, US

2009 Brunswick, FL, US

2003 Jacksonville, FL, US

2002 Sanford, FL, US

  • ID#: 88105
  • Location: Jacksonville, FL , 32210

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!