Exprienced Customer Service Representative

Tynette T. Cherry

2712 Eventide Drive

Jacksonville, Florida 32209

(904)713-0029-home (904)486-0218-cell

tenayjanelle02@yahoo.com

 

OBJECTIVE

Seeking a challenging position which would utilize my education, customer service skills, computer knowledge, and clerical skills in a career with advancement opportunities.

 

EXPERIENCE

2008 - Current                   Shands Jacksonville/UF Health

Financial Representative (Admissions Department)/Customer Service Representative (OBGYN)

Interview patients and collect patient information

Verify Insurance

Collect Co-Pay monies

Make sure that patients are registered into system accurately

 

2007 - 2008                                          Fletcher's Medical Supplies

Customer Service Representative

Answer telephone/faxes of medical supply orders

Verify the insurance coverage of the patients

Fill the medical supply orders

Assign supply orders to fellow customer service representatives

 

 

 

 

 

2003 - 2007                                          Northwest Behavioral Health Services

Clinical Secretary

Input new clients into Master Caseload system

Input client service daily activities into the One Family system for doctors, therapists, day treatment, and case managers

Take dictation of the client's sessions with the doctors

Transcribe and type doctor's notes of clients

 

1997 – 2003                                         Comcast

Customer Service Representative (Front Counter)

Intake of payments for cable, high speed internet and telephone

Exchange, return, and issue converter boxes

Answer customer's questions or concerns about service

 

Education

2007-Current FCCJ-Part-time Student

2001-2003 FCCJ-Cosmetology Graduate

1987-1989 Stenotype Institute of Jacksonville

1984-1987 Jean Ribault Senior High (Graduated with honors)

 

Skills

Experience in Microsoft WordPerfect, Windows, and Excel

Typing Speed - 75wpm, 10-key by touch speed - 16,000kph

  • ID#: 86662
  • Location: Jacksonville, FL , 32209

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