Services Technician



Charles L. Brown




 

8483 Blazing Star Road


 

Jacksonville, FL 32210


 

 

 


 

 

 


 

 

(904)
  610-8217


 

 

 


 

 

 


 

 


  
  
   
   
   
   
   
   
   
   
   
   
   
   
  
  
  
 
  
 


 

 

 


 

 

Experience


 

 

 


 

 

 


 

 

 


 

 
  
   
   
  
  
   
  
  
   
  
  
   
  
 

   

Baptist
    Medical Center
, Jacksonville, FL


   

   

2013-Present


   

   

 Environmental Services Technician


   

   

 


   

   

  •     Responsible for vacuuming, sweeping, and
        mopping of flooring and stairs.

  •     Maintain assigned bathrooms through cleaning
        and sanitation..

  •      Clean
        sinks, countertops, microwaves, and refrigerators in break rooms.

  •      Restock
        supplies in bathrooms, break rooms and common areas.

  •      Empty
        all trash cans and replace liners, clean receptacles as necessary.

  •      Dust
        and clean office desks and furniture.

  •      Maintain janitor closets in a clean,
        organized and safe manner.

  •      Maintain janitorial equipment in a clean,
        safe and operable condition.

  •      Proper
        labeling, dilution and use of all chemicals.

  •      Wear
        proper Personal Protective Equipment at all times.

   
   
   
   
   
   
   
   
   
   

 

 


 
  
   
   
  
  
   
  
  
   
  
  
   
  
  
   
   
  
  
   
  
  
   
  
  
   
  
 

   

Jacksonville Urban League, Jacksonville, FL


   

   

                    2009-2013


   

   

Utilities Technician


   

 


   

  •     Schedules,
        coordinates, directs and performs routine and comprehensive custodial maintenance
        of

   

assigned facilities.


   

  •     Vacuums, shampoos
        and spot cleans carpets and furniture; washes windows.

  •     Removes trash in
        accordance with established procedures.

  •     Cleans and
        disinfects restrooms facilities and other facilities; orders and stocks
        facilities with paper and supplies.

  •     Reports and
        responds to emergency calls for custodial assistance.

  •     Responds to service
        requests, coordinates resources and implements the set up and take down of

   
   
   
   
   

furniture and equipment for a wide variety of
    campus and community events.


   

  •     Performs various
        maintenance and custodial duties such as installation and repair to
        fixtures in

  •     restrooms.

  •     Troubleshoots and
        repairs minor plumbing and electrical problems; replaces a variety of light
        bulbs

   
   
   

and lighting accessories.


   

  •     Assists with, and
        performs refinishing of hardwood floors.

  •     Identifies stains
        and uses proper chemicals for removal.

  •     Perform minor
        grounds keeping duties.

  •     Maintains inventory
        and submits written requests for supplies; tests and evaluates new supplies
        and

  •     Equipment

   
   
   
   
   

   

 


   

   

 


   

   

First Coast Service Options, Jacksonville, FL


   

   

                 2004-2008 


   

   

Customer Service Representative


   

   

                                      


   

   

• Provide knowledgeable responses to telephone
    inquiries in a courteous and professional manner, utilizing         pre-scripted responses which they
    must read verbatim to provide basic general and claims specific
    information.

    • Follow established and documented policies and standard operating
    procedures such as filling out timesheets, adhering to privacy rules and
    responding to numerous phone inquiries.

    • Assist caller with filling out online application and submitting it
    electronically to plan provider for processing.

    • Complete basic call log related to the phone inquiries such as clicking
    radio buttons to confirm which scripts were read by the CSR to the caller.

    • Refer calls as required to Customer Service Representative II.

    • Maintain up-to-date knowledge of CMS regulations and policies as they
    apply.

    • Report problems that occur via the online system so they can be addressed
    by the appropriate parties.


   

 

 


 

 

EDUCATION


 
  
   
   
  
  
   
  
  
   
  
 

   

Truth Bible College, Jacksonville, FL


   

   

                     2000-2004


   

   

Bachelor of Science


   

   

 


   

 

 


 
  
   
   
  
  
   
  
  
   
  
 

   

Florida Technical College, Jacksonville, FL


   

   

                    1986-1988


   

   

Diploma Electronic Technology


   

   

 


   

 

 


 

Computer
  Skills
: MS Office Programs MS Internet
  Explorer 


 

 

 


 
    





Charles L. Brown





 
 


 
 


 
 


 


 


 


 
 
 


 


 


 



 
 
 
 



 

8483 Blazing Star Road


 

Jacksonville, FL 32210


 

 

 


 

 

 


 

 

(904)
  610-8217


 

 

 


 

 

 


 

 


  
  
   
   
   
   
   
   
   
   
   
   
   
   
  
  
  
 
  
 


 

 

 


 

 

Experience


 

 

 


 

 

 


 

 

 


 

 
  
   
   
  
  
   
  
  
   
  
  
   
  
 

   

Baptist
    Medical Center
, Jacksonville, FL


   

   

2013-Present


   

   

 Environmental Services Technician


   

   

 


   

   

  •     Responsible for vacuuming, sweeping, and
        mopping of flooring and stairs.

  •     Maintain assigned bathrooms through cleaning
        and sanitation..

  •      Clean
        sinks, countertops, microwaves, and refrigerators in break rooms.

  •      Restock
        supplies in bathrooms, break rooms and common areas.

  •      Empty
        all trash cans and replace liners, clean receptacles as necessary.

  •      Dust
        and clean office desks and furniture.

  •      Maintain janitor closets in a clean,
        organized and safe manner.

  •      Maintain janitorial equipment in a clean,
        safe and operable condition.

  •      Proper
        labeling, dilution and use of all chemicals.

  •      Wear
        proper Personal Protective Equipment at all times.

   
   
   
   
   
   
   
   
   
   

 

 


 
  
   
   
  
  
   
  
  
   
  
  
   
  
  
   
   
  
  
   
  
  
   
  
  
   
  
 

   

Jacksonville Urban League, Jacksonville, FL


   

   

                    2009-2013


   

   

Utilities Technician


   

 


   

  •     Schedules,
        coordinates, directs and performs routine and comprehensive custodial maintenance
        of

   

assigned facilities.


   

  •     Vacuums, shampoos
        and spot cleans carpets and furniture; washes windows.

  •     Removes trash in
        accordance with established procedures.

  •     Cleans and
        disinfects restrooms facilities and other facilities; orders and stocks
        facilities with paper and supplies.

  •     Reports and
        responds to emergency calls for custodial assistance.

  •     Responds to service
        requests, coordinates resources and implements the set up and take down of

   
   
   
   
   

furniture and equipment for a wide variety of
    campus and community events.


   

  •     Performs various
        maintenance and custodial duties such as installation and repair to
        fixtures in

  •     restrooms.

  •     Troubleshoots and
        repairs minor plumbing and electrical problems; replaces a variety of light
        bulbs

   
   
   

and lighting accessories.


   

  •     Assists with, and
        performs refinishing of hardwood floors.

  •     Identifies stains
        and uses proper chemicals for removal.

  •     Perform minor
        grounds keeping duties.

  •     Maintains inventory
        and submits written requests for supplies; tests and evaluates new supplies
        and

  •     Equipment

   
   
   
   
   

   

 


   

   

 


   

   

First Coast Service Options, Jacksonville, FL


   

   

                 2004-2008 


   

   

Customer Service Representative


   

   

                                      


   

   

• Provide knowledgeable responses to telephone
    inquiries in a courteous and professional manner, utilizing         pre-scripted responses which they
    must read verbatim to provide basic general and claims specific
    information.

    • Follow established and documented policies and standard operating
    procedures such as filling out timesheets, adhering to privacy rules and
    responding to numerous phone inquiries.

    • Assist caller with filling out online application and submitting it
    electronically to plan provider for processing.

    • Complete basic call log related to the phone inquiries such as clicking
    radio buttons to confirm which scripts were read by the CSR to the caller.

    • Refer calls as required to Customer Service Representative II.

    • Maintain up-to-date knowledge of CMS regulations and policies as they
    apply.

    • Report problems that occur via the online system so they can be addressed
    by the appropriate parties.


   

 

 


 

 

EDUCATION


 
  
   
   
  
  
   
  
  
   
  
 

   

Truth Bible College, Jacksonville, FL


   

   

                     2000-2004


   

   

Bachelor of Science


   

   

 


   

 

 


 
  
   
   
  
  
   
  
  
   
  
 

   

Florida Technical College, Jacksonville, FL


   

   

                    1986-1988


   

   

Diploma Electronic Technology


   

   

 


   

 

 


 

Computer
  Skills
: MS Office Programs MS Internet
  Explorer 


 

 

 


 
    



  • ID#: 85456
  • Location: Jacksonville, FL , 32210

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