Human Resource/Front Desk Clerk//Receptionist/Customer Service Rep

Yvette Johnson

11238 Wingate Rd. N.

Jacksonville, Florida 32218

Cell Phone 904-229-2308

Alternative Phone 904-300-4599

 

 

Objective

I am applying for an opening position. I will like to have the opportunity to utilize my skills, knowledge, and abilities as a valuable employee for your organization.

Education

2002-2008, Jones College, Jacksonville, Florida 32205

  • BS in Allied Health Management
  • Medical Assistant Training

2010, North Florida Medical Institute, Jacksonville, Florida 32211

  • State Certified Phlebotomist

2011-2014, Strayer University, Jacksonville, Florida 32246, MBA with concentration in Human Resource Management

  • Ensures compliance with all legal and company guidelines.

2013, Class D Security Officer License

Experience

04/2013 – Current, May Institute, Jacksonville, Florida 32073

Behavior Specialist Assistant

Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

Check patients’ pulse, temperature, and respiration.

Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.

Participate in case reviews consulting with the team caring for the client, to evaluate the client’s needs and plan for continuing services.

 

04/2012 – 04/2013, Community Health Alliance, Jacksonville, Florida 32065

Direct Support Care

Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

Check patients’ pulse, temperature, and respiration.

Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.

Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.

Accompany clients to doctor’s offices or on other trips outside the home, providing transportation, assistance, and companionship. Participate in case reviews consulting with the team caring for the client, to evaluate the client’s needs and plan for continuing services.

 

10/2009 - 03/2011, Present, Saint Thomas Christian College, Jacksonville, Florida 32205

Administrative Assistant

Prepare invoices, reports, memos, letters, and other documents, using word processing, excel, database, or presentation software.

Answer phone calls and direct calls to appropriate parties or take messages.

Greet visitors and determine whether they should be given access to specific individuals.

Open, sort, and distribute incoming correspondence, including faxes and email.

File and retrieve corporate documents, records, and reports.

Make travel arrangements for executives.

Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

Perform general office duties, such as ordering supplies, maintaining records management database systems.

Schedule student appointments for enrollment and update student information in database.

 

10/2011 - 01/2012, Present, Kelly Services, Strayer University Baymeadows Campus

Jacksonville, Florida 32246

Administrative Assistant

Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Copy, fax, and scan documents, receive and sort mail

File and maintain student records.

General clerical duties and responsibilities as assigned.

 

07/2007- 07/2009, Family Dollar, Jacksonville, Florida 32210

Assistant Manager

Perform The Three C’s, Customer Awareness, Customer Service, and Customer Appreciation

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales.

Assign employees to specific duties.

Enforce safety, health, and security rules.

Plan payroll budgets and authorize payments and merchandise returns.

Responsible for opening and closing the store

Organizing the daily cash reports, accountable for petty cash, register funds, and deposits

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

 

09/2006 - 04/2007, Sally Distribution Warehouse, Jacksonville, Florida 32218

Receiver

Certify forklift operator, offload trucks

Pulled and pack orders to ship to designation

Receive and count stock items, and record data manually or using computer.

Determine proper storage methods, identification, labeling, and stock location.

Keep records on the use and/or damage of stock or stock handling equipment.

Pack and unpack items to be stocked on shelves in stockrooms, warehouses.

Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

 

01/2006 - 06/2006, Wal-Mart, Jacksonville, Florida 32210

Cashier/Customer Service Associate

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Stock shelves, and mark prices on shelves and items.

Assist customers by providing information and resolving their complaints.

Maintain clean and orderly checkout areas and complete other general cleaning duties.

 

01/2005 - 11/2005, First Coast Service Options, Jacksonville, Florida 32246

Customer Service Representative

Confer with customers by telephone to provide Medicare services, order publications, cancel accounts, and obtain details of complaints.

Enroll Medicare beneficiaries’ customers into different prescription medication plans.

Obtain and examine all relevant information, such as, eligibility dates.

Keep records of customer interactions and transactions.

Check to ensure that appropriate changes were made to resolve customers' problems.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

 

07/2003 - 07/2004, Shands Jacksonville Call Center, Jacksonville, Florida 32209

Telecommunications Operator

Assist doctor requested research data retrieval using computer and telephone infrastructure support system

Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

Route emergency calls appropriately using intercom.

Page doctors to inform them of the emergency calls received.

 

Skills

Computer Proficiency:

Microsoft Office Applications

Advanced proficiency: Word, PowerPoint, and Outlook

Intermediate proficiency: Excel, Access

Keyboarding: 35-40wpm

General Office Equipment

 

 

 

  • ID#: 84357
  • Location: Jacksonville, FL , 32218

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