Salesforce Certified Administrator


Fashion Institute of Design and Merchandising,                           Los Angeles, CA 

AIA - Product Development /Professional Designation

Graduated- July, 2007    


Berkeley College,                                                                                New York, NY

AIS - Business Marketing and Management

Graduated-June, 2005

Certified Administrator                                                                         Jacksonville, FL

Completion Date-October 2012 

4 Years of Experience


Work Experience

BCR Environmental                                                                           Jacksonville, FL    Nov 2013-Present

Sales Process Manager

Certified Administrator

  • Salesforce Administrator-track, maintain, update, and configure the CRM tool 
  • Develop Sales Processes within Salesforce for the Sales Team
  • Develop a Salesforce training deck and conducted the training for the entire company
  • Built over 20 different reports for ongoing analysis for our sales and marketing pipelines
  • Configure Salesforce to track and maintain the organizations documents/files 
  • Research new enhancements on a daily basis for continuous improvements for the companies processes  
  • Maintain, manage, and assemble the marketing client folders
  • Create Customer Survey Scorecards for BCR clients
  • Track and Record Municipality Bids in order to prepare for a RFP
  • Assist with preparing RFP’s and ensure they are delivered on the required due date
  • Manage the weekly and monthly sales meetings. Provide communication to entire company on meeting updates and assign deliverables to responsible parties


Florida Blue (BCBSFL)                                                                     Jacksonville, FL     July 2009-Nov 2013 

IT Business Analyst IV

SalesForce-Five9 Certified Admin

ABSS Issue Support Analyst

Bilingual Legal Filing Support Analyst

  • Business Capability Lead for projects related to the Salesforce CRM Tool
  • Salesforce/Five9 Liaison between the Agents and Technical Support
  • Establish Scope documents and Business Requirement Specifications
  • Provide tier 2 Salesforce/telephony support for BlueDirect, Retail and CGA agents
  • Open a SCT, or Cases over to IT when an issue has been escalated
  • Build and run reports for operational metrics
  • Attend meetings with IT, and management to discuss open issues, tickets and future enhancements
  • Create newsletters on a monthly basis to communicate new enhancements, quick tips, and top sales agents
  • Train new agents and hires on the Salesforce CRM Tool
  • Build training decks for the end users
  • ABSS Liaison between the Agent Service Center and Technical Support
  • Research and document Agent issues by utilizing different application tools (RBMS, Siebel, CIP, CMD)
  • Follow up on resolution/contact Agent with updates by phone or email
  • Provide agent access to the Salesforce and telephony system
  • Maintain the Master User List that withholds agent access information
  • Recommend enhancements for agent applications-open a CR and GK
  • Update Carriers list into Siebel system. Researched appropriate, name, address, Agency info
  • Input English and Spanish data into the Admin Tool  
  • Validate application implementations (User Acceptance Testing and IVP)
  • Use the Snag it software for filing of new website enhancements
  • Create Templates for new product filings
  • OpinionLab analyst-track, troubleshoot, and report member issues


Raymond Louis & Fitch

Mortgage Mitigation Specialist-Bilingual                                   Jacksonville, FL           Feb 2009-June 2009

  • Qualified and sold the service to the client/Made daily cold calls
  • Updating customers financial documents/providing welcome calls
  • Call the lenders/clients daily
  • Data entry, processing and faxing loan packets
  • Negotiate different programs with lenders
  • Follow up with Clients files and Modification progress
  • Cancelling and postponing sale dates


Arlington Toyota                                                                     Jacksonville, FL      June 2008-Oct 2008

Assistant Manager BDC

  • Customer Service
  • Schedule appointments
  • Follow up with Clients/leads
  • Make calls daily to meet sales goals
  • Train the sales associates to contact customers 
  • Run daily and monthly reports
  • Work using Higher Gear


Ultrafabrics LLC                                                                             Elmsford , NY      March 2007- Jan 2008

Administrative Assistant


  • Sourced new Domestic and International clients via telephone and email
  • Liaison between clients and sales staff
  • Responded to sample requests from existing and new clients
  • Organized and maintained sample inventory in database
  •  Trained employees on computer systems
  • Created expense reports utilizing expense scanner and entered into database
  • Created purchase orders with Excel
  •  Organized travel events
  •  Scheduled conference calls and meetings
  •  Shipped out samples, yardage, color cards and product binders via UPS and FedEx




Marciano Corporate Retail Store                                                  Los Angeles, CA        July 2006-Dec 2006

Sales Associate (while attending school)


  •  Retail Sales Consultant
  •  Window Merchandiser (once a week)
  •  Earned Employee of the Month award




FedEx Kinko’s,                    Los Angeles, California / Mount Kisco, New York      Oct. 2003-June 2006

Production Associate/Night Supervisor (while attending school)

  • Printed, copied documents
  • Organized documents
  • Maintained personal materials confidential 
  • Monthly inventory check
  • Created templates for customers
  • Shipped packages using FedEx
  • Trained new employees on programs
  • Supervised the night shift

v Earned Employee of the Month award


Nylacachet, Men’s and Woman Apparel-The Fashion Walk,      New York, NY    June 2003-March 2010

Assistant Designer/Supervisor (Part-Time)

  • Researched and gathered seasonal fabrics
  • Designed technical sketches utilizing Adobe Illustrator
  • Created and sent specs to manufacturers for samples development
  • Assisted in the coordination of fashion shows 




  • MSWord, Excel, PowerPoint, Adobe Professional, Photoshop, Illustrator, ACT, Mass 200, Outlook, Snag it, Siebel, Five9, Salesforce, SharePoint
  • Florida Blue Specific tools-CIP, PMI, CMD, RBMS
  • Bilingual Spanish



  • ID#: 83985
  • Location: Jacksonville, FL , 32246

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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