Michelle L. Hartman 11572 Twin Oaks Dr. Jacksonville, FL 32258 904-613-4629 Objective: Wish to obtain a challenging position as a clinical/medical secretary and to advance in the medical profession. Skills and Qualifications: 1. Possess excellent communication skills in all areas of my position; in communicating with patients in a polite and professional manner, physicians, office staff, and other medical professionals. 2. Possess excellent computer skills and very computer literate in working all aspects of the in the check-in and check-out process. 3. Possess organizational skills in multi-tasking and with filing systems, including answering multiple telephone lines while performing other tasks. 4. Possess excellent customer service skills in all aspects of the position and possess a pleasant personality and conduct myself in a professional manner. 5. Insurance savvy by going online verifying insurance coverage and copays. 6. Possess leadership qualities by utilizing teamwork and good customer relations. 7. Possess excellent telephone skills by answering multiple telephone lines and possessing good customer service to all medical and patient clients.\ Experience: Osler/Wuesthoff 2222 S. Harbor City Blvd. Melbourne, FL 32901 321-725-5050 September, 2009 - Present Worked as a Clinical Secretry, which consisted of checking patients in and out, answering multiple phone calls, scheduling appointments, collecting copays, and verifying patient insurance. As time allowed, I maintained patient files and medical records. Florida Eye Associates 502 E. Haven Ave. Melbourne, FL 32901 321-727-2020 June, 2008 - August, 2009 The principle task performed in this position was to check-in and check-out patients, collect copays, and schedule appointments. As time permitted, I verified patient insurance and maintained patient files.