Customer Service Representative



Wayne J. Bell



1422 N. Liberty St. #2



Jacksonville, FL.  32206



waynebell384@yahoo.com



904-563-4377or 904-482-6346



 



PROFESSIONAL PROFILE



Over 10 years of Customer Service experience.  Serve as the primary liaison between
executives and customers/clients. 
Maintain excellent oral and written communication skills, perfect
attendance, problem resolutions abilities, and a high level of confidentiality.



                                                             
EXPERIENCE



                                 



 
Customer
Card Service Representative          




  • Confer with 75 - 125 customers daily by telephone or in person to
         provide information about products or services, take or enter orders,
         cancel accounts, or obtain details of complaints.

  • Check to ensure that appropriate changes were made to resolve
         customers' problems.

  • Keep records of customer interactions or transactions, recording
         details of inquiries, complaints, or comments, as well as actions taken.



                                                                                                                                                                                                    Fl.



Warehouse Worker, Receiving                                                                                       




  • Received and counted 3000 stock items daily, various in weight/size
         and record data manually or using computer.

  • Packed and unpacked inventory to be stocked on shelves in stockrooms,
         warehouses, or storage yards.

  • Marked stock items worth 20 - 25 million dollars, using identification
         tags, stamps, electric marking tools, or other labeling equipment.



 



Patient
Service Representative




  • Coordinated communication between 80 - 200 patients, family members,
         medical staff, administrative staff, or regulatory agencies daily.

  • Investigated and directed patient inquiries or complaints to
         appropriate medical staff members and followed up to ensure satisfactory
         resolution.

  • Explained policies, procedures, or services to patients using medical
         or administrative knowledge.



           



Assistant
Claim Representative




  • Investigated, evaluated and settled 25 - 75 claims daily, applying
         technical knowledge and human relations skills to effect fair and prompt
         disposal of cases and to contribute to a reduced loss ratio.

  • Adjusted reserves or provided reserve recommendations to ensure that reserve
         activities are consistent with corporate policies.

  • Resolved complex, severe exposure claims, using high service oriented
         file handling.



 



EMPLOYMENT



     Encardia                                                                
                                                   10/2013
- Present



     Spartan
Staffing                                                                                              08/2010
- 10/2013



     Shands/
Kelly Services                                                                                            
08/2006 - 08/ 2010



     Notify
MD                                                                                                               
04/2005 - 08/2006



    
Manpower                                                                                                          
      07/2003 - 04/2005



 



EDUCATION



Florida State College at
Jacksonville                                   
Associates in Science in

  • ID#: 82482
  • Location: Jacksonville, FL , 32206

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!