IT Supervisor

Linda L. Samuels

            8787 Southside Boulevard â–ª Jacksonville, Florida 32256 â–ª 904-200-1545 â–ª lsamuels43@aol.com 

SUMMARY OF QUALIFICATIONS        

  • Compile years’ of experience in the IT and Customer Service arenas
  • Experience working with internal and external customers
  • Advance data entry alphanumeric
  • Familiar with V-lookups, H-lookups, formalizing formulas in MS-Excel
  • Ability to create and revise training documentations
  • Ability to multi-task with day-to day events, along with on-demand tasks
  • Communicate effectively both verbally and written
  • Ability to proactively research and gather needed data
  • Experience with documenting business requirements clearly and concise
  • Highly versatile, attentive to detail, negotiator, customer focus, flexible, active listener
  • Understand the value of meeting and exceeding on time delivery
  • Problem solver of  issues from an individual and/or team perspective
  • Ability to adapt to new concepts and systems

CORE STRENGTHS


IBM AS400 iSERIES (LPAR) 

RBMS

SAP                

Seibel Service Request

CRM / Heat   

Picasso / Remedy

LAN/ WAN

Maximo

Nexus PM      

MS – Excel / Visio

MS - PowerPoint       

MS - Outlook             

MS –Project Management

MS – SharePoint

MS - Access

EDI / VROBOT

 

CTI 8.0                                           AMS (Advance Monitoring Services)


EMPLOYMENT HISTORY

November 2013 – January 2014

Florida Blue (Incepture) - MLR (Medical Loss Ratio) Supervisor

  • Responsible for guiding MLR Team to completing project initiatives
  • Created and distributed daily report to team for execution electronically
  • Focused on ensuring Seibel service requests were completed
  • Managed and addressed Seibel service requests with issues
  • Communicated with external customers on providing updated information
  • Provided weekly report and communicated with Project Leads on current status of project
  • Reviewed reports to verify customer data accuracy

March 2012 – March 2013

 Bank of America (SkillStorm Agency) - Project Manager (MSA/MDE)

  • Assisted customers with defining the scope of project to build job alerts for monitoring
  • Responsible for organizing and facilitating project meetings
  • Ensured the appropriate business partners were engaged with customers project
  • Reviewed process map to ensure customers followed the expected protocol
  • Responsible for verifying  systems and support accuracies in NEWS(Notification, Escalation, Wireless System)
  • Monitored and updated customers project to completion in AMS (Advance Monitoring Services)

Linda L. Samuels

January 2011 – March 2012

OSI Optoelectronics Company - Customer Service Specialist / Inside Sales

  • Responsible for managing customers orders
  • Developed business relationship with business partners and customers
  • Worked with vendors to ensure on time delivery for customers product purchased
  • Worked with Management and  team members to strategize on developing plans to create new accounts and maintain existing accounts

August 2007 – September 2010

Nelnet, Incorporated - Computer Operator III

  • Supported and performed Help Desk responsibilities
  • Assisted with enhancing hardware/software and application implementations
  • Assisted Network Engineer(s) with backup issues
  • Ensured shift processes completed within the SLA allotted timeframe
  • Revised training documents; supported internal customers
  • Performed and executed  backups completing successfully utilizing VROBOT
  • Prepared backups for offsite storage utilizing in-house tape management application (OTIS)
  • Performed on demand data restores and saves upon request
  • Monitored and submitted robot jobs; printed and prepared daily reports for distribution
  • Created compliance testing process and documents
  • Developed document outlining information on server, server location, support team, and users

October 2000 – June 2007

Johnson & Johnson / Jacksonville, Florida
Data Center Supervisor/Analyst

  • Responsible for Data Center activities and support
  • Created and revised Operations tasks training documentations
  • Ensured shift processes completed within the SLA allotted timeframe
  • Monitored and trouble-shot hardware/software issues
  • Responsible for defining business requirements on team projects
  • Partnered with AS/400 System Engineer and Programmer(s) to execute system upgrades and PTF's when scheduled
  • Partnered with Network Engineer(s) to troubleshoot disruptive connectivity locally and abroad
  • Partnered with Unix Engineer(s) concerning backup and transmission issues
  • Participated on the Disaster Recovery Team
  • Liaised between Operating Company and Information management during shutdown(s) initiative
  • Developed Data Center and local server connectivity manuals
  • Executed Data Center Sarbanes Oxley (SOX(compliance)) quarterly testing
  • Responsible for communicating to management and SOX team concerning existing and changing processes 

EDUCATION

Stanton Senior High School                             Diploma                                   Jacksonville, FL

TRAINING/AWARDS

Government Security Clearance  5C â–ª  Lean Thinking â–ª
Six Sigma â–ª Sarbanes Oxley (Sox) â–ª Process Excellence â–ª IBM Certified Specialist IBM â–ª
Standard of Leadership NCS

 

References Provided Upon Request

  • ID#: 80182
  • Location: Jacksonville, FL , 32256

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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