Customer Service Associate

 Fleeta Solomon

Email: fleeta.solomon@yahoo.com

 904-631-3714

 Jacksonville      FL      32217

 

Last Updated: 12/30/2013

 

 

Objective: To be a great asset to your company as a Customer Service Representative.

 

Profile:

 

More than 7 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and handling third party vendor calls.

 

Possess solid computer skills, a team player, acknowledged as "Team Quality Customer Service Professional."

 

 

 

Employment History:

 

Kelly Services/ING 06/2012-04/17/2013

 

Customer Service Associate

 

Assisted Alcatel-Lucent retirees with pension questions, requested pension packages for the retirees to enroll into their retirement benefits. Assisted retirees with health & welfare questions. 

 

Convergys/NorthgateArinso 09/2004-08/2011

 

Customer Service Rep II

 

Answered phone calls for General Electric employees and retirees. Enrolled them into health and welfare benefits. Also assisted them with 401K information. 

 

 

Education:

 

High School Diploma: June/1995

 

References upon request.

 

Customer Service and Data Processing 

 

60 WPM, Word , Excel, filing, answering multi phone lines and handling/sending faxes.

 

 

  • ID#: 80070
  • Location: Jacksonville, FL , 32217

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