Dental Assistant/Front Desk Assistant
Morgan M. Randolph
6247 Cranberry Lane East,Jacksonville, Florida 32244
(904)771-7127 or (904) 624-2365
Objective: Energetic, goal-focused, proactive and
motivated individual seeking a Expanded Functions Dental front and back Assistant position , utilizing my education, hands-on training and growing experience to provide quality customer service to customers as well as support the profitability of the company.
Education: Everest University, Jacksonville, Florida
Expanded Function Dental Assistant. 6/2012
Applied Business Management, Associate of ScienceDegree 1/2014
Clinical and Academic Skills:
â€¢ Tofflemire Placement
â€¢ Dental Dam Placement
â€¢ Pouring and Trimming Models
â€¢ Whitening Tray Fabrication
â€¢ Charting digital and paper
â€¢ Basic Orthodontics
â€¢ Provisional Fabrication
â€¢ Traditional and Digital Radiography
â€¢ Aseptic and Sterilization Technique
â€¢ Composite and Amalgam Restorations
â€¢ Coronal Polishing
â€¢ Pouring Molds
â€¢ Dentrix Software
â€¢ Microsoft Excel,word,spreadsheet,outlook express,and PowerPoint
â€¢ Zoom in office bleaching procedure
Great Expressions Dental Centers Jacksonville,Florida. 10/2012-10/2013
Expanded Functions Dental Assistant (temporary,hygienist assistant and practice administrative assistant)
-Worked in various departments including: Periodontics,General Dentistry , Oral and Maxillofacial Surgery ,Endodontics,Orthodontics, Pedodontics.
-Assisted dental hygienist at various cites with recording perio-probing,and completing child and adult prophy cleanings and fabrication of bleaching trays.
-Instruct patients on postoperative and general oral healthcare.
- Prepare materials for impressions ,restorations ,extractions, adjustments,and fillings .
- Take and process and mount dental x-rays traditional,digital, and panoramic films.
-create and present treatment plans to all patients.
- Make temporary crowns (single and bridge temp.) and seat crowns for patients while making adjustments as needed.
-Scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies
-complete insurance verification, specialty care referrals and forms through (delta,mcna,guardian,Aetna,Cigna,and etc.)
-Obtaining and updating patients' dental records and insurance information.
-Present end of day reports to office manager daily.
-Sale company products,insurance plan and educate patients about care credit opportunities.
Family Dentistry Joseph Abid, DDS Jacksonville, Florida 4/2012-5/2012
Dental Assistant Externship (200 hours)
-Assisted physician with dental fillings and extractions
-Performed digital X-rays
-Assisted in sterilization of equipment
-Setup of surgical trays and stocked rooms.
N.B. Forrest High School Jacksonville, Florida 11/2009-1/2011l
Clerk (Front Office)
-Performed administration and clerical work in an educational facility, cross-trained in
-Provided both general office and administrative support
-Coordinated department mail deliveries, handled telephone questions, operated fax machines
and ordered office supplies
Honey Baked Jacksonville, Florida 10/2007-12/2007
Inbound Customer Service Representative
-Responsible for inbound calling customers within small team
-Provided information in response to inquiries about products and services, and payment options
-Determined charges for services requested, collected deposits and payments, and arranged
for billing with permission from the head supervisor
-Advised customers of current promotions, sales of new services or products
Chappell Premier Centers Inc. Jacksonville, Florida 1/2007-6/2007
Toddler Assistant Teacher
-Provided a nurturing and caring environment to toddlerâ€™s ages one and two years of age
-Prepared and taught toddlers age appropriate developmental games and actives daily
-Maintained an effective working relationship with students as well as parents
Samâ€™s Club Jacksonville, Florida 01/2007-05/2007
Front End Associate
-Maintained a clean and customer-friendly environment
-Verified appropriate funds in cash drawers at the beginning of shifts
-Handled several different forms of financial transactions
-Performed daily accounting and verification of transactions
State Attorneyâ€™s Office Jacksonville, Florida 02/2005-06/2005
-Internship completed through the Chamber Of Commerce
-Imputed and edited inmate information and court dates
-Ensured that all correspondence was properly labeled and filed
-Handled office communications, emails, multi-line telephone, faxes and correspondence
CERTIFICATIONS AND AWARDS:
-CPR Certified (AHA)
-First Aid Certified
-Dental Radiography Certified
Morgan M. Randolph
6247 Cranberry Lane East,
Jacksonville, Florida 32244
(904) 771-7127 or (904)624-2365