Customer Service, Administrative Assistant, HealthCare

Julie A. Kragel

940 Charolais Rd.

Jacksonville, FL 32221


key position where extensive knowledge and exceptional abilities in the
electronic data interchange within the healthcare industry will enhance company
productivity and productivity.
Exceptional customer service skills.


Proficient in HIPAA implementation guidelines and
regulations, 837 and 997/999.

Production liaison to external and internal clients.

Consult with users and receivers to identify needs or

Knowledge of billing coding

SiteMasters, Tulsa,
OK July –October 2013

QA Audit – Contract

QA various equipment/structures of cell phone towers.

Prepared inventory lists and verified pictures/data for
delivery to cell phone companies.

Springs, OK November
2012 – February 2013

Deli and Bakery Associate

Opened and closed both departments.

Prepared hot and cold foods for public consumption.

Stocked and removed perishables from shelves.

Assisted walk up customers.

RELAYHEALTH, remote February
2012 – August 2012

Premier Account Coordinator – contract

Work daily solving external, premier client, software

Review client open work orders and assign to appropriate

Daily communication with external clients regarding status
of open work orders.

Assist client with questions/concerns regarding claim
editing software.

OK/remote September
1985 – October 2011

System Analyst-Payer

Training in HIPAA implementation guidelines and regulations.

Program development liaison to production, management and

Focal point of the program development work group queue.

Consult with users and receivers to identify needs or

Familiar with relations database and client server concepts.

Analyze trading partner claim status report specifications.

Evaluate, recommend and implement test tools and strategies.

Evaluate, recommend and implement test tools and strategies.

Test software for quality and functionality.

Document QA/test findings of internally developed software.

Responsible for approving software to prior production or
rejecting software and requesting further


Compile, collect and schedule the application's executable
for migration to production.

Establish process guidelines to insure a seamless transition
from test to production environment.

Review and troubleshoot software related production issues.

Prepare and maintain application documentation for user

Rely on experience and judgment to plan and accomplish departmental

Usage of Microsoft Office.

Trained co-workers on use of newest release of software

Production Control Specialist

Audited and reconciled incoming and outgoing claim

Maintained Payer specific documentation relating to
transmissions and responses.

Reviewed and processed initial transmission and responses
for all new lines of business development.

QA newly developed responses and consolidated findings for
program development.

Generated notices to clients of any delays in claim
processing or payer reports.

Validated claim files received from clients.

Investigated claim balancing discrepancies.

  • ID#: 77103
  • Location: Jacksonville, FL , 32221

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