Bruce B. Gasber
8833 Old Kings Rd S Apt 203
Jacksonville FL 32257
330-309-5086 / 904-379-5479
NextGen RCM Overpayments, Billing Representative Analyze credit balances on patient accounts and take
7/2012 – 9/2013 appropriate action. Consult eob’s and ensure that payments and adjustments posted
properly, correct if not. On insurance overpays, request offset or refund as per policy. On
Patient overpays, move money to open encounters or refund as indicated. Oversee EDI
billing report, correct any errors, submit claims.
Professional Successfully manage live events, often collaborating with outside companies.
Production Manager, Delegate responsibilities. Purchase services and inventory. Responsible for hiring,
Audio Engineer scheduling and budgeting. Resolve any issues. Have travelled the U.S. and Europe.
1978 – Present Operate, troubleshoot, maintain and consult on professional audio systems.
American Medical Supervisor, Cash Representative, Billing & Coding Rep, Customer Service Representative
Response Manage a team of 15 reps that create and maintain patient accounts. Work
2006 – 3/2012 with manager to advance team objectives and meet performance goals. Work with reps to resolve issues pertaining to accounts and also their work environment.
As Cash Representative, post payments received to patient accounts accurately,
researching and resolving issues as needed. HIPAA compliant. Experience with
Medicare, Medicaid, commercial insurance. Microsoft Office experienced.
FedEx Custom Critical Senior Lead Agent (11/97- 6/99; 11/00 - 11/05)
1995 – 2005 Inside Sales. *Top 3 in revenue and number of orders taken FY 05*. Take customer orders by phone, fax, or e-mail; input into computer system, dispatch truck, monitor run progress, resolve any problems or issues that arise, notify customer of order progress and completion, document all steps.
Contractor Coordinator (6/99-11/00)
Managed a group of independent contractors in a specified geographic area. Promoted company policies and strategies, monitored performance, coached as appropriate, resolved any problems or issues, documented all steps.
Monitored a selection of customer accounts; made calls, sent correspondence or visited as necessary to facilitate payment on past due invoices; resolved any billing or service issues , strove to maintain a good relationship.
Accomplishments - Completed Operations Specialist Program (Management Training)
Assisted in revamping GO Program (Career Advancement)
Cross-trained in Safety, Recruiting, IT and Human Resources departments
Taught Dispatch class. Gave Operations & Accounts Receivable presentations
HazMat & Dangerous Goods qualified. Completed Contractor Ride-Along
Hazmat Specialist Team Member
Training Classes Performance Management, FISH Training, DDI - Working in Teams & Change
Completed Management, ISO 9002 Training, Myers-Briggs Type Indicator, Powerful Communication Skills for the Workplace, Federal Motor Carrier Safety Regulations Management Training, IATA, 49 CFR
Professional References Available Upon Request