Covewood Drive • Jacksonville, FL 32256

(904) 234-6534 •




Associates Degree in Health Services Administration                                                                  April, 2013 

Keiser University                                                                                                        Jacksonville, FL.


High School                                                                                                                                  1993 

Mandarin Senior High School                                                                                      Jacksonville, FL.



Office Administration

  • Working knowledge
    with using windows and internet applications.

  • Entry level
    knowledge in cabinet ng, PROGRIS medical office software, and quick books.

  • Entry level
    knowledge in microsoft word and microsoft excel.



Intern                                                                                                                                         2013

Volunteers In Medicine                                                                                                           Jacksonville,

  • Check in/Check Out
         Patients using EclinicalWorks

  • Schedule appointments

  • Print Physician’s

  • Update patient’s

  • Look up patients

  • Took incoming phone calls

  • Prepared Patient’s Chart
         for upcoming appointment

  • Performed patient reminder


Assistant in Volunteer Office                                                                          February 2013 to Present

Nemours A Children’s Health
System                                                                         Jacksonville,

  • Scheduled
    interviews for volunteer applicants and entered volunteers that are inactive
    into the volunteer system database.

  • Scanned current
    volunteer documents into the systems database to streamline a paperless

  • Performed
    background checks on new volunteers using Certiphi and verified that the
    demographics and hours of volunteer services were correct in Volgistics.

  • Transposed patient
    information and doctor icd codes to sheets to prepare them to be posted and filed
    radiology reports.


Customer Service representative                                                               January
2006 to June 2011 

Kelly Services                                                                                                             Jacksonville, FL.                 

  • Enrolled medicare
    beneficiaries into United Health and AARP part d plans.

  • Provide
    information to medicare beneficiaries about their health and drug benefits.

  • Explain information
    about United Health group part d plans to members and prospects.




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Medical Records
                                                               August 2004 to December
2005     National PET Scan                                                                                                       Jacksonville, FL.       

  • Transferred
    medical records from four P.E.T. scan facilities into an electronic paperless
    system (Cabinet NG).

  • Worked collaboratively
    with the patient account department to ensure accurate billing.

  • Responsible for
    arranging payment arrangements by phone or mail for patients who needed
    financial assistance.

  • Maintained patient
    procedure reports and schedules daily and forwarded to ICD-9 coder in order to
    obtain diagnosis codes for billing individual insurance companies.

  • Provided customer
    service to patients with billing or insurance questions. 

Office Assistant                                                                                      October 2002 to August 2004

Maritime Mechanical
Services                                                                                  Atlantic
Beach, FL.        

  • Provided
    administrative support to the personnel recruiter and the personnel representative.

  • Screened job
    applicants by checking references and scheduled interviews for job

  • Managed employee
    time and payroll.

Customer Service
                                                                 August 1997 to July 2002

Convergys Corporation                                                 

  • Checked and
    analyzed AT&T broadband internal errors. 

  • Handled phone
    customer technical support for three FEDEX shipping systems.

  • Assisted AT&T
    employees who had questions with their health insurance and other benefits.

  • ID#: 75813
  • Location: Jacksonville, FL , 32256

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