Customer Service/Patient Services Rep


Celeste Allman-Douglas

401 Monument Rd., #63

Jacksonville, FL 32225


Seeking customer service rep position to utilize communication and self-management skills


     Customer service professional with extensive public contact experience in a variety of settings

     10 years plus experience in customer service field

     Professional demeanor and ability to communicate with persons on diverse organizational levels



     Bachelor of Science: Music Business, Marketing Minor, Jacksonville University, Jacksonville, FL



     1/2013-present  Convergence Marketing, Merchandiser, Jacksonville, FL

      Completing assigned product resets and audits independently and with a team

      Meeting project deadlines and reporting standards


     3/2013-present  Pearson Education, Seasonal Scorer, Jacksonville, FL




       Scoring state required tests for students in various grade levels and subject areas

       Meeting and maintaining accuracy and production standards


7/2012-2/2013  Driveline Retail Merchandising, Merchandiser, Jacksonville, FL

       Completing product resets, audits, and new product placement in high volume grocery and retail stores in assigned territory

       Meeting project and online reporting standards and deadlines

       Creating and maintaining rapport with store management and employees


2/2010-4/2011 Florida State College at Jacksonville, Test Examiner, Jacksonville, FL

         Administering college, state, and national tests for students and professional license candidates in individual, group, and classroom settings

         Determining test eligibility, processing test payments, monitoring examinees, distributing and recording test results

         Accounting for test materials from time of receipt to test completion, recording discrepancies

         Preparing testing rooms for testing sessions


7/2008-10/2009 City of Jacksonville, Customer Service Rep, Jacksonville, FL

         Answering inbound voter inquiry calls in elections call center re voter eligibility

         Assisting voters in live voting process in primary and general elections

         Processing voter applications


1/2003-11/2007 Anderson Merchandisers, Merchandiser/Sales Rep, Jacksonville, FL

         Managing assigned territories in sales ($2 million) of music, video, books and children’s books

         Stocking, zoning, ordering inventory, scanning products for inventory control, category resets, planogram integrity

         Creating, maintaining, and repairing consistent communication and rapport with management

         Selling additional fixtures to accommodate product growth

  • ID#: 71442
  • Location: Jacksonville, FL , 32225

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!