Medical Office Specialist

Cheree Mincey

2926 Capper Road

Jacksonville, Florida 32218

904-240-6988

Cmml98@live.com

 

Professional Experience

North Florida Surgeons – Medical Office Specialist 2010 –  2013

Dr.Gary Bowers, Dr. John Crump, Dr. Theodore Felger, Dr.Steven Hodgett

Dr. Craig Morgenthal & Dr. Gordon Polley

  • Responsible for check-in, check-out ensuring all information received is correct.
  • Answered and directed calls from a multi-line phone with high a volume of calls daily.
  • Responsible for verifying all insurances and explaining benefits to each patient if needed.
  • Collect and apply all payments received in the system daily.
  • Collect on past due accounts and set up payment arrangements and note in system.
  • Provide customer service for all patients with loving care while abiding to the HIPPA guidelines.
  • Schedule appointments; troubleshoot patient calls about billing, directions and expectations for visit.
  • Scheduled appointments at other medical offices for patients to accommodate the urgency of the condition being treated.
  • Provide support for Doctor’s, Hospital staff, Office Staff and Office Manager.
  • Conduct training for new associates as needed.

 

Respiratory Critical Care & Sleep Medicine Associates - Office Specialist 2007 - 2009

Dr. Richard Reid, Dr.John Grigas, Dr.Mark Crowe, Dr. William Gill, Dr. Jennifer Fulton, Dr. Andrew Namen & Dr. Frederick Trent

  • Responsible for check-in, check-out ensuring all information received is correct.
  • Collect and apply all payments received in the system daily.
  • Collect on past due accounts and set up payment arrangements and note in system.
  • Provide customer service for all patients with loving care while abiding to the HIPPA guidelines.
  • Scheduled appointments at other medical offices for patients to accommodate the urgency of the condition being treated.
  • Inquire with insurance companies about claims status and resubmit claims if needed to ensure payment.
  • Provide support for Doctor’s, Hospital staff, Office Staff and Office Manager.

Hair Cuttery - Stylist & Customer Service Facilitator 2005 – 2007

  • Provided exceptional service to clients to achieve the vision they wanted.
  • Educated clients on skin-hair care and recommend products as needed.
  • Controlled and recorded inventory.
  • Responsible for daily receipts and reconciliation of store.
  • Maintained clientele and goals set to achieve Facilitator training position.
  • Traveled store to store, conducted training classes for fellow stylist on customer service, gave tips on how to make money faster, smarter but not harder with the tools and trades they had learned.

Resource Plus, Inc. – Benefit Coordinator / Human Resource Assistant 2001 - 2004

Crystal Taylor, HR manager

Supplied a letter of recommendation

  • Managed all benefits for over 1,000 employees.
  • Conducted open enrollment for all employee benefits monthly and yearly.
  • Answered all questions concerning any additions or changes to policies.
  • Checked all invoices received and made payments monthly.
  • Garnished employees’ wages for court ordered benefits, explained to employee as well.
  • Responsible for securing confidential employee records.
  • Conducted background screenings and questioned new employees’ about results reviled.
  • Handle all correspondence to workers’ compensations claims with store managers’, employees’ and medical facility.
  • Familiar with HIPAA laws.
  • Fielded high volume of calls (80 plus) per day.
  • Submitted daily and weekly productivity reports to HR manager and owners.
  • Responsible for file management.
  • Controlled and recorded inventory for two office locations, while negotiating with companies, for best offer to maintain bottom line.
  • Entered new employee information in system and mailed out employee benefit packets.
  • Assisted Human Resources Manager as needed with projects and training.

 

Publix Supermarket - Store Trainer & Office Staff 1991 – 2001

  • Processed all new hire applications, ensured eligibility of employment.
  • Explained all employee benefits enrolled and made all changes to policies as requested.
  • Conducted open enrollment for all employee benefits monthly and yearly.
  • Conducted training for departments, helped maintain logs and quotes that were expected.
  • Answered any questions employees had involving employment at Publix.
  • Provided customers with detailed product information about sales throughout the store.
  • Developed marketing materials for products, sales and promotions.
  • Controlled and recorded store inventory, uniforms and etc…
  • Processed payroll each week for entire store.
  • Input employee schedules weekly while abiding by sales need.
  • Balanced all monies, from cashiers and pharmacy.
  • Responsible for daily receipts and reconciliation monies collected in safe.
  • Entered deposits and controlled store safe.

Education

Florida Community College of Jacksonville – Coursework in Graphic Arts and Marketing

Dean’s List three times while attending college – G.P.A 3.29

Riverside Cosmetology Graduate.

Microsoft Word, Excel, Microsoft Outlook, Microsoft Access, Allscripts, EHR, Athena, Cerner & Various insurance websites.

  • ID#: 71198
  • Location: Jacksonville, FL , 32218

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