Experienced Administrative/Clerical/Data Entry

 

Katrina Desuyo

9361 Genna Trace Trl, Jacksonville, FL 32257 · (904) 520-0452 · desuyo28@gmail.com

 

Professional Skills

  • Extensive experience in all levels of mortgage escrow services
  • Heavy volume filing, document processing, document prepping and scanning, customer service and other administrative tasks
  • Working knowledge of MS Office products including Excel and Word
  • Efficient in the use of various servicing systems, including Fidelity and Citrix
  • Ability to provide excellent customer and vendor services
  • Self-motivated and well organized with the ability to effectively prioritize
  • Strong oral and written communication skills with thorough analytical abilities
  • A dedicated and flexible team player with strong interpersonal skills
  • Exceptional typing (95 WPM) and 10-Key skills

 

Professional Experience

01/2011-12/2012

Torchmark Corp

McKinney, TX

Data Processor

  • Processed insurance applications
  • Reviewed and verified insurance applications processed by previous coworkers
  • Processed Medicare claims
  • Trained in various departments to assist when necessary

 

Achievements

  • Rewarded for completing applications with 100% accuracy
  • Promoted to verifying previously processed applications to ensure accuracy
  • Awarded fastest processor of the month on multiple occasions

 

09/2007-01/2009

RMCN, INC

McKinney, TX

Client Support Data Processor

  • Audited the three major credit bureaus for clients
  • Resolved client credit issues via communication with lawyers, collectors, and the credit bureaus
  • Processed clients files all within 100% standard of deadlines

 

Achievements

  • Acknowledged for creating a new record of files processed within a day
  • Acknowledged for completing all assigned files within required standards
  • Rewarded for resolving client credit issues proficiently

 

04/2004-08/2007

Bernhardt Laboratories

Jacksonville, FL

Quality Assurance Specimen Routing Supervisor

  • Reviewed all work completed within the department making any necessary adjustments to ensure accuracy
  • Maintained all department and company logs related to Quality Assurance.
  • Handled all client issue resolutions
  • Performed technical lab work included processing of Cytology and accessioning surgical specimens
  •  Ensured all specimens were routed to correct laboratories

 Achievements

  • Promoted to Supervisor in less than a year of employment
  • Trained in various specimen processing departments
  • Rewarded for assisting in various departments

 

06/2003-03/2004

ABN AMRO Mortgage Group

Jacksonville, FL

Document Processor

  • Received and processed all correspondence for Escrow Services including Hazard, Insurance Claims, Taxes, PMI/MI, and Flood
  • Sorted, logged, and tasked out all correspondence including emails and faxes to the appropriate reps
  • Performed heavy volume filing, typing, and faxing written client responses

 

Achievements

  • Acknowledged for completing all work under standard and accuracy guidelines
  • Acknowledged for being a team player and assisting coworkers as necessary
  • Hired as a permanent employee within two months of my three month temporary contract

Education

 

Currently pursuing BS in Healthcare Administration

 Currently pursuing BS in Healthcare Administration

  • ID#: 69386
  • Location: Jacksonville, FL , 32257

Don't Be Fooled

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  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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