Customer Service, Post Closing, Mortgage Underwriter, Loan Intake
Dana N. Barr
7847 Playschool Lane
Jacksonville, FL 32210
Home Telephone: (904) 410-6049
Mobile Phone: (904) 300-8973
To obtain a challenging post at your reputable organization that will utilize my professional experience to contribute to the organizations noble and humanitarian goals and simultaneously provide excellent opportunities for career development and personal growth.
Proficient communication, organizational, analytical, and problem solving skills, decision making skills, and multiple computer skills
2010-2012 Quality Specialists II- Chase Bank
Responsible for the review of the Loss Mitigation workout, with focus on verifying the accuracy of the Negotiator’s review and analysis of our customer’s financial ability and property information , to insure the most suitable workout was arrived and the terms of the workout are accurate. The points of validation are based on guidelines and policies established by our investors, insurers, and guarantors, as well as our own internal policies and procedures.
2007-2010 Early Loss Mitigation Negotiator- Chase Bank
Early Loss Mitigation Underwriter with proven experience in pursuing workout resolutions on loans in the servicing portfolio. Workout resolutions include forbearance plans, repayment plans, reinstatements, reaffirmations, modifications, short payoff, deed in lieu and MI Claim Advances. Responsible for creating customer relationships and analyzing account data to pro-actively provide solutions to our customers
2006-2007 Default Collections Specialist II (Sub prime)- Chase Bank
Handling both in and outbound telephone calls through the Davox Dialer system regarding past-due mortgage payments. Working with customers on making payment arrangements, also discuss alternative options in order to bring the account current.
2004-2006 Banker Specialist II/Washington Mutual Bank
Primary point of contact for all customers. The types of calls that I received included general loan questions, payment inquiries and problem solving, payoff statement requests, paid-in-full issues, interest on escrow, billing statements, also dealt with special loans. My goal was to strive to resolve calls at the first point of contact, delivering exceptional customer service. I transferred into Retail Banking/Special Product Service Group in which we handled loan updates, performed problem resolution, and servicing accounts for transactions and maintenance, on IRA's, new accounts, CDs, Loss Management, and business accounts. Accepted and resolved second level escalation calls. I also implemented new hire development for mortgage, retail banking, and special product service group.
2003-2004 Loan Review Coordinator/ Washington Mutual Bank
Reviewed closed loan files to ensure compliance with the documentation and execution requirements of Washington Mutual Bank, FNMA, FHLMC, FHA, VA and other investors and agencies. Verified loans delivered meet committed terms, notify Correspondent lenders of required corrections or additions to loan documentation to ensure purchase within established periods. Fund loans approval, monitor loan files to ensure loans purchased by committed expiration date or extend committed period in accordance with re-pricing guidelines.
2002-2003 Document Chaser, Collateral Tracking, Post Closing/Bank of America
My duties were in the mortgage loan department reviewing mortgage documents on closed loans and researching. In the mortgage loan operations center (MLO), obtains and reviews all documentations on closed loans as required within specified delivery and deadlines. Obtains and corrects documentations required for delivery of the closed loan to the agency or investors for accuracy. Ensure that files are complete and all conditions have been met. I also, crossed trained in payoffs for loan solution, calculating fees, and taxes, and checked for accuracy.