Customer Service


11050 HARTS RD APT 808
Jacksonville, FL 32218
Phone: 904-323-6962
Alt Phone: 904-764-9260


Secure a position that will allow me to use my strong work effect and my commitment to excellence, which will eventually lead to a career opportunity.


Employment History

Patient Financial Service Representative

08/2004 - 07/2012

Shands Jacksonville Medical Center

655 West 8th Street, Jacksonville, FL

  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representative to identify problems relating to care.
  • Maintain knowledge of community services and resources available to patients.
  • Refer patients to appropriate health care services or resources.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Provide consultation or training to volunteers or staff on topics such as quest relations, patients' rights, and medical issues.
  • Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  • Identify and share research, recommendations, or other information regarding liabilities, risk management, or quality of care.


Customer Service Representative (CSR)

01/2000 - 12/2003

Metris Companies Inc.

Currently Closed, Jacksonville, FL

  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arranged for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaint by performing activities such as refunding money, or adjusting bills.


Education and Training

Issuing Institution



Course of Study

Virginia College of Jacksonville

Jacksonville, FL

1 Year of College or a Technical or Vocational School

Business Administration



  • ID#: 66160
  • Location: Jacksonville, FL , 32218

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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