Customer Service

TIMEKA R COHEN

11050 HARTS RD APT 808
Jacksonville, FL 32218
Phone: 904-323-6962
Alt Phone: 904-764-9260
timekarochelle@gmail.com

Objective

Secure a position that will allow me to use my strong work effect and my commitment to excellence, which will eventually lead to a career opportunity.

 

Employment History

Patient Financial Service Representative

08/2004 - 07/2012

Shands Jacksonville Medical Center

655 West 8th Street, Jacksonville, FL

  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representative to identify problems relating to care.
  • Maintain knowledge of community services and resources available to patients.
  • Refer patients to appropriate health care services or resources.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Provide consultation or training to volunteers or staff on topics such as quest relations, patients' rights, and medical issues.
  • Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  • Identify and share research, recommendations, or other information regarding liabilities, risk management, or quality of care.

 

Customer Service Representative (CSR)

01/2000 - 12/2003

Metris Companies Inc.

Currently Closed, Jacksonville, FL

  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arranged for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaint by performing activities such as refunding money, or adjusting bills.

 

Education and Training

Issuing Institution

Location

Qualification

Course of Study

Virginia College of Jacksonville

Jacksonville, FL

1 Year of College or a Technical or Vocational School

Business Administration

 

 

  • ID#: 66159
  • Location: Jacksonville, FL , 32218

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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