TIMEKA R COHEN
11050 HARTS RD APT 808
Jacksonville, FL 32218 Phone: 904-323-6962 Alt Phone: 904-764-9260 firstname.lastname@example.org Objective
Secure a position that will allow me to use my strong work effect and my commitment to excellence, which will eventually lead to a career opportunity.
Patient Financial Service Representative
08/2004 - 07/2012
Shands Jacksonville Medical Center
655 West 8th Street, Jacksonville, FL
Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Interview patients or their representative to identify problems relating to care. Maintain knowledge of community services and resources available to patients. Refer patients to appropriate health care services or resources. Explain policies, procedures, or services to patients using medical or administrative knowledge. Provide consultation or training to volunteers or staff on topics such as quest relations, patients' rights, and medical issues. Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate. Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field. Identify and share research, recommendations, or other information regarding liabilities, risk management, or quality of care.
Customer Service Representative (CSR)
01/2000 - 12/2003
Metris Companies Inc.
Currently Closed, Jacksonville, FL
Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arranged for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaint by performing activities such as refunding money, or adjusting bills.
Education and Training
Issuing Institution Location Qualification Course of Study
Virginia College of Jacksonville
1 Year of College or a Technical or Vocational School
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