IT Systems Engineer w/ ITIL Background

Software Guidance Assistance, Inc., (SGA), is searching for an IT Systems Engineer for a Contract assignment with one of our premier Health Care clients in Jacksonville, FL . Responsibilities Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology Manages systemapplication environment and ongoing operations Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards Researches, designs, implements and tests technology solutions Proactively monitors and reports performance and utilization of assigned technologies Troubleshoots software andor hardware issuesfailures Resolves alerts and performs remediation activities Manages problem or escalated tickets and tasks and out of cycle requests from systemssoftware owners Collects and presents data for reporting and planning Assists with developing tactical strategies, processes and procedures related to systemsapplication administration Determines migration and upgrade impacts and diagnoseresolve complex technologyapplication errors Collaborates with IT and business area partners on work groups and initiatives Determines best course of action for meeting business needs Writes programmingscripting Ensures execution and alignment to architectural standards and blueprints. Required Skills Bachelor's degree or equivalent work experience IT related field. ITIL Foundations V3 7 years IT related work experience or equivalent combination of transferable experience and education. Demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technology. Experience with developing solutions for the following BMC products Digital Workplace Advanced (DWPA), Smart IT, MY IT. Experience with supporting the UI for the following BMC Products Digital Workplace Advanced (DWPA), Smart IT, MY IT. Experience with developing Service Request Definitions in BMC Remedy. Extensive working knowledge of multiple technologies and their interfaces and integration. Competent working in one or more environments highly integrated with an operating system. Extensive experience implementing and administeringmanaging technical solutions in major, large-scale system implementations. SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. We encourage Veterans to apply. To view all of our available job postings andor to learn more about SGA please visit us online at www.sgainc.com httpwww.sgainc.com .

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