Desktop Support Technician II

Software Guidance Assistance, Inc., (SGA), is searching for an Desktop Support Technician II for a Right to Hire assignment with one of our premier Financial Services clients in Jacksonville, FL . Responsibilities Maintains desktop software and hardware and also supports mobile workforce. Provides support to users for basic software and hardware of end-user computing and desktop-based LAN systems. Involved in the installation and rollout of new software packages, upgrades and new desktop hardware. Troubleshoots problems using scripts and checklists as guides. Documents problems and resolutions. Participates in the testing and evaluation of new desktop packages and implements prototypes. Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes. Consults with and makes recommendations to users on selection of hardware and software products to address business requirements. May perform end-user training. Performs other duties as required. Required Skills Bachelor's Degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience. Knowledge of business environment and the application development environment Experience with troubleshooting and using diagnostic tools to evaluate and determine next steps to correct issues Experience building and supporting applications Excellent analytical, decision-making and problem-solving skills Ability to develop partnership-oriented relationships with business executives and functional leaders Ability to determine escalation practices Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike Ability to listen and communicate with clients to effectively solve issues and provide excellent customer support Results oriented, business focused, and successful at interfacing across multiple organizational units SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. We encourage Veterans to apply. To view all of our available job postings andor to learn more about SGA please visit us online at www.sgainc.com httpwww.sgainc.com .

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