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Technology Coordinator - Jacksonville

What's the role?

The Technology Coordinator is responsible for providing both 1st and 2nd level operational productivity assistance to Field customers on computer and related hardware and software technologies. Responsible for the resolution of all Field Link computer associated problems. The Technology Coordinator supports the Network Support Division (NSD) management with responsibilities for collecting, analyzing, interpreting, and recording of highly technical and diverse data required for both problem identification and effective maintenance of the Field s computer system. Manages proprietary software changes and the introduction of new and highly complex technologies.

Bring Your Best! What this role needs:

  • Typically Associates degree in Computer Science or related field.
    Typically at least 2 years Level 1 Help Desk experience or non Northwestern Mutual Help Desk experience required.
    Good technical knowledge of business personal computers, printers and software.
    Proven help desk experience troubleshooting PC related problems in a Windows XP environment.
    Experience with networks, telecommunications and the Internet preferred.
    Excellent communication skills, both written and oral, demonstrating tact and diplomacy in obtaining information and cooperation relative to the solution of a problem



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