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Troubleshooting Call-Center Representative

Company Overview: The ADT Corporation (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada for homes and businesses, people on-the-go and their network. Making security more accessible than ever before, and backed by 24/7 customer support, ADT delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 17,500 people throughout North America. More information is available at www.adt.com. Job Summary: This position is primarily focused on taking incoming calls from customers who are looking for help dealing with troubleshooting/ technical support. This will account for roughly 80> of your day, with the rest of the incoming calls being general customer service related. You are helping to save lives for a living You are passionate about helping others, comfortable with change, have the ability to identify problems and provide solutions. You multitask across systems and applications, analyze and resolve technical issues, and comfortably navigate customer problems over the phone. You‚ re not only here to answer customer questions, help fix technical issues, but to also provide an incredible customer experience Compensation : $14.12 per hour to $16.81 per hour depending on call center experience plus a 10> shift differential if applicable. Orientation and Training : Orientation and training for this position will begin Monday March 4th from 6:45am-3:15pm for 7 weeks. Paid training. Why do you want to be an Everyday Hero? Why ADT? ADT offers full benefits on the 1st of the month after 60 days of employment. (Medical, Dental, Vision, 401IK with 5" matching. Paid vacation time (We all need to recharge our batteries at some point). $5.250 Tuition Reimbursement. A great environment. Everyone says it. We mean it. Opportunity for Career growth? Of course Employee referral bonuses? Absolutely As our customers‚ first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by trouble shooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs ‚ and remind them that behind our great products are customer centric, accountable and collaborative team members willing to serve them. Our Ideal Candidate looks like this: High school diploma or equivalent required Some college ideal; degree preferred Call center experience highly preferred Minimum of one (1) year of customer service experience required Technical aptitude, problem solving skills Successful completion of online pre-employment assessment Think you have what it takes to join our team? Apply today ADT LLC is an EEO Employer

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