Director of Emergency Services - Memorial Hospital of Jacksonville - Jacksonville, FL

The Director Emergency Services Department assures service, growth, development, personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in the Emergency Department.
Major Responsibilities:
€ Accurately identifies real/potential problems affecting the service and implements solutions with follow through and communication.
€ Actively participates in service, departmental and hospital wide committees as assigned, providing ongoing communication to those one represents.
€ Advances the patient experience agenda in the Emergency Department.
€ Coaches immediate subordinates providing feedback; constructive critique of work; facilitates individual development plan; and documents their job performance.
€ Adheres to all Human Resource policies.
€ Effectively communicates departmental, organization and industry information to staff.
€ Facilitates evidence based employee engagement practices.
€ Effectively builds strong relationships and networks to deliver upon organizational and department goals.
€ Participate in employee and patient rounding and identifies and mentors potential future leaders
€ Enforces standards of emergency department care and develops processes to measure and ensure consistent compliance.
€ Develops, implements, and evaluates an ongoing emergency services program which assures quality patient care consistent with the Hospital mission.
€ Monitors compliance with regulatory, accrediting and hospital policy for patient services, and environmental and personnel safety.
€ Oversees a PI program that consistently monitors and evaluates critical aspects of care.
€ Is responsible for department's operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures and professional standards.
€ Follows the Hospital Exposure Control Plans/Blood borne and Airborne Pathogens.
€ Seeks new program strategies and/or program enhancements which would expand patient services.
€ Develops, prioritizes and defends a capital equipment requests.
€ Is responsible for the fiscal management of department; assures proper utilization of organization's financial resources.
€ Advances the growth agenda for emergency services.
€ Demonstrates a poised and confident demeanor that reassures others and commands respect within the organization and the community.
€ Develops and builds strategic external networks.
Supports HCA by:
€ Promoting consistent positive patient interactions that advance the agenda of unparalleled patient service
€ Practicing and adhering to the ""Code of Conduct"" philosophy and ""Mission and Value Statement""
€ Performing other duties as assigned
€ Bachelor's degree Nursing
€ Master's degree MHA, MSN, MBA, or related field
€ 3 years of experience in emergency services
€ 3 years of experience in a leadership role
o r equivalent combination of education and/or experience
Licenses, Certifications, & Training:
€ Currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation.
€ Advanced Cardiac Life Support (ACLS)
€ Pediatric Advanced Life Support (PALS) or Emergency Nurse Pediatric Course (ENPC)
€ Basic Life Support (BLS)
Knowledge, Skills, Abilities, Behaviors:
€ Knowledge of human resource management, program development, fiscal management skills, and familiarity with regulatory and accrediting agency standards preferred
€ Reference HCA LEADS
Company Description:

At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Milton Johnson serves as Chairman and Chief Executive Officer of HCA.

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