Internet Sales Coordinator
Job Description
Summary of Position Requirements
Primary duty is to engage in on-line and telephone sales activities to generate and maintain appointments for New Home Consultants at the Welcome Home Centers. Act as main point of contact for internet and call-in generated traffic and develop the customer from initial contact on the internet/phone leading to an appointment at the communities. Accountable for providing a Tickled, Delighted, Happy experience for all internet-generated customer traffic.
Primary Duties and Responsibilities
Create a positive interactive experience for our internet/phone customers through the use of email and On-Line Chat to develop dialogue
Provide immediate or same-day email or telephone response to all internet customer requests with a goal of fifteen minute response time for all initial correspondence
Educate internet customers on current and future community and product offerings and, create desire for internet customers to visit our WHC's.
Create and maintain community reference binders for each active and upcoming community
Work with the VP of Sales Operations & Land and the Sales Coordinator in developing tracking and reporting tools to manage the internet prospecting process and provide transparency of daily activities
Assist in updating website with current information on new community and product offerings, promotions and homes available for immediate move-in
Provide feedback on the creation of electronic marketing collateral material
Possess a competent understanding of the Division's product and community offerings at all times
Assist in managing and distributing brochures and other marketing collateral, vial mail or electronic systems, to prospective customers who visit Lennar's website
Develop proficiency with Siebel CRM to effectively manage the internet customer database
Mail brochures and other collateral material to customers as necessary
Enter all internet/phone leads into Siebel CRM and Siebel Administrator for ISA team
Prepare and distribute the following reports:
Weekly Lead Report
Monthly ISA Summary Report
Monthly Appointment/Sales by ISA Report
Prepare and update monthly ISA schedule
Work occasional weekends as required and cover WHC's during NHC off days
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Summary of Position Requirements
Primary duty is to engage in on-line and telephone sales activities to generate and maintain appointments for New Home Consultants at the Welcome Home Centers. Act as main point of contact for internet and call-in generated traffic and develop the customer from initial contact on the internet/phone leading to an appointment at the communities. Accountable for providing a Tickled, Delighted, Happy experience for all internet-generated customer traffic.
Primary Duties and Responsibilities
Create a positive interactive experience for our internet/phone customers through the use of email and On-Line Chat to develop dialogue
Provide immediate or same-day email or telephone response to all internet customer requests with a goal of fifteen minute response time for all initial correspondence
Educate internet customers on current and future community and product offerings and, create desire for internet customers to visit our WHC's.
Create and maintain community reference binders for each active and upcoming community
Work with the VP of Sales Operations & Land and the Sales Coordinator in developing tracking and reporting tools to manage the internet prospecting process and provide transparency of daily activities
Assist in updating website with current information on new community and product offerings, promotions and homes available for immediate move-in
Provide feedback on the creation of electronic marketing collateral material
Possess a competent understanding of the Division's product and community offerings at all times
Assist in managing and distributing brochures and other marketing collateral, vial mail or electronic systems, to prospective customers who visit Lennar's website
Develop proficiency with Siebel CRM to effectively manage the internet customer database
Mail brochures and other collateral material to customers as necessary
Enter all internet/phone leads into Siebel CRM and Siebel Administrator for ISA team
Prepare and distribute the following reports:
Weekly Lead Report
Monthly ISA Summary Report
Monthly Appointment/Sales by ISA Report
Prepare and update monthly ISA schedule
Work occasional weekends as required and cover WHC's during NHC off days
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
