Telecom Voice Architect
The ideal candidate will have the following qualifications and
Experience:
Solution Architect for Contact Center and IP Telephony
Experienced in Contact Center design
Implementation of and support for Avaya based technologies
Proficient in Data technologies such as QoS, Routing and Switching. Experience working with different protocols such as H.323, SIP, QSIG, RTP and RTCP.
Experienced in installation and administration of Avaya Media Servers, Media Gateways, Avaya AES, Avaya CCE and Interaction Center for Email, Chat, SMS and CTI, Avaya Modular.
Messaging for Unified communications,
Avaya CMS (Call Management System) and CMS custom reports
Strong understanding of advanced routing technologies such as BSR (Best Service Routing), Vectors and Variables and ELAI (Enhanced Look Ahead Interflow)
Managing carrier service for T1 Megalinks.
Troubleshooting PSTN lines for error detection
Integration of Avaya AES with Avaya CM, Avaya EMC and Avaya AEP.
Preferred Skills and Certifications:
Bachelor's degree in a related field, or the equivalent combination of education, training and experience
Job Description: LogistiCare is recruiting a Telecom / Voice Infrastructure Architect to work within the Jacksonville, Florida area.
The Telecom / Voice Infrastructure Architect is responsible for the design and configuration of voice and contact center solutions.
Under minimal direction, leads projects globally involving complex planning, installation, relocation, and/or removal of voice systems. Interacts with a wide range of individual and management levels. Actively participates in selecting suppliers and negotiating large contracts from a technical perspective. Leads feasibility studies, design creation, and proposal preparation for voice solutions and connectivity. Works closely with the telecommunications implementation and operations as well as the data network teams. Evaluates vendor performance to ensure conformance to standards. Leads process or technology improvements such as SIP trunking to enhance the performance or cost effectiveness of the voice systems area based on market trends.
Core Job Responsibilities
Responsible for compliance with applicable policies and procedures.
Defines, plans and designs innovative enterprise-wide connectivity, collaboration, and voice platform infrastructure solutions, including integrated financial analysis of technical alternatives to meet business/operational requirements.
Successfully negotiates technical design and deployment strategy with internal clients and peers.
Defines product standards, configuration standards and solutions for enterprise voice systems and contact center solutions.
Provide Support for infrastructure projects ensuring alignment with architecture direction.
Serves as a subject matter expert for escalation on voice related operational and implementation issues.
Serves as a cross-platform technical subject matter expert to facilitate the integration of voice systems with business applications and to optimize the use of carrier services while maintaining appropriate security.
Serves as a subject matter expert for the business establish and develop solutions for contact center requirements.
Produces and maintains timely, accurate engineering documentation to support implementation, operations support and quality/compliance requirements.
Develops Standard Operating Procedures. Designs system tests, and performs capacity planning.
Establishes criteria and performs technology evaluations, including lab analysis and proof of concepts.
Frequently interacts with suppliers to influence their products and services in directions favorable to LogistiCare. Typically interacts with product development, engineering and product management.
Provides technical thought leadership and participates in the development of Logisticare's IT Strategy and produces technical position papers.
Applies experience to improve telecommunications business processes or compliance and leverages tools to enhance functional area productivity.
Provides technical direction and mentors less experienced staff.
Integrates technical expertise with communication, leadership and business skills in a team environment.
Performs other duties as requested and/or required.
Position Accountability / Scope
Reports to the Senior Director - Architecture, Security & Data
Has significant influence on large budgets including Capital purchases, annual maintenance contract budget for voice systems as well as the annual carrier expense for voice services.
Has significant impact on the functionality of LogistiCare's critical voice systems.
Responsible for briefing Sr. Management on topics ranging from technical risk analysis, financial implications, to crisis management. Recognized for sound judgment.
Is self-initiated to independently achieve organization objectives, uncover, and resolve issues. Also receives consultative direction towards predetermined goals.
Has excellent communications skills and demonstrates a strong customer-centric approach and empathy for global cultural differences.
Responsible for Technology evaluations.
Is the escalation individual in the corporation for voice systems technical issues.
Has the acumen to translate business concepts into sound technical solutions and then effectively communicate them to internal clients.
LogistiCare is an Equal Opportunity Employer.
Apply Now Email A Friend
Apply with LinkedIn
Apply Now
To apply for this career opportunity, please click on the Apply Now link. You may also click on the Email a Friend link to forward this
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Experience:
Solution Architect for Contact Center and IP Telephony
Experienced in Contact Center design
Implementation of and support for Avaya based technologies
Proficient in Data technologies such as QoS, Routing and Switching. Experience working with different protocols such as H.323, SIP, QSIG, RTP and RTCP.
Experienced in installation and administration of Avaya Media Servers, Media Gateways, Avaya AES, Avaya CCE and Interaction Center for Email, Chat, SMS and CTI, Avaya Modular.
Messaging for Unified communications,
Avaya CMS (Call Management System) and CMS custom reports
Strong understanding of advanced routing technologies such as BSR (Best Service Routing), Vectors and Variables and ELAI (Enhanced Look Ahead Interflow)
Managing carrier service for T1 Megalinks.
Troubleshooting PSTN lines for error detection
Integration of Avaya AES with Avaya CM, Avaya EMC and Avaya AEP.
Preferred Skills and Certifications:
Bachelor's degree in a related field, or the equivalent combination of education, training and experience
Job Description: LogistiCare is recruiting a Telecom / Voice Infrastructure Architect to work within the Jacksonville, Florida area.
The Telecom / Voice Infrastructure Architect is responsible for the design and configuration of voice and contact center solutions.
Under minimal direction, leads projects globally involving complex planning, installation, relocation, and/or removal of voice systems. Interacts with a wide range of individual and management levels. Actively participates in selecting suppliers and negotiating large contracts from a technical perspective. Leads feasibility studies, design creation, and proposal preparation for voice solutions and connectivity. Works closely with the telecommunications implementation and operations as well as the data network teams. Evaluates vendor performance to ensure conformance to standards. Leads process or technology improvements such as SIP trunking to enhance the performance or cost effectiveness of the voice systems area based on market trends.
Core Job Responsibilities
Responsible for compliance with applicable policies and procedures.
Defines, plans and designs innovative enterprise-wide connectivity, collaboration, and voice platform infrastructure solutions, including integrated financial analysis of technical alternatives to meet business/operational requirements.
Successfully negotiates technical design and deployment strategy with internal clients and peers.
Defines product standards, configuration standards and solutions for enterprise voice systems and contact center solutions.
Provide Support for infrastructure projects ensuring alignment with architecture direction.
Serves as a subject matter expert for escalation on voice related operational and implementation issues.
Serves as a cross-platform technical subject matter expert to facilitate the integration of voice systems with business applications and to optimize the use of carrier services while maintaining appropriate security.
Serves as a subject matter expert for the business establish and develop solutions for contact center requirements.
Produces and maintains timely, accurate engineering documentation to support implementation, operations support and quality/compliance requirements.
Develops Standard Operating Procedures. Designs system tests, and performs capacity planning.
Establishes criteria and performs technology evaluations, including lab analysis and proof of concepts.
Frequently interacts with suppliers to influence their products and services in directions favorable to LogistiCare. Typically interacts with product development, engineering and product management.
Provides technical thought leadership and participates in the development of Logisticare's IT Strategy and produces technical position papers.
Applies experience to improve telecommunications business processes or compliance and leverages tools to enhance functional area productivity.
Provides technical direction and mentors less experienced staff.
Integrates technical expertise with communication, leadership and business skills in a team environment.
Performs other duties as requested and/or required.
Position Accountability / Scope
Reports to the Senior Director - Architecture, Security & Data
Has significant influence on large budgets including Capital purchases, annual maintenance contract budget for voice systems as well as the annual carrier expense for voice services.
Has significant impact on the functionality of LogistiCare's critical voice systems.
Responsible for briefing Sr. Management on topics ranging from technical risk analysis, financial implications, to crisis management. Recognized for sound judgment.
Is self-initiated to independently achieve organization objectives, uncover, and resolve issues. Also receives consultative direction towards predetermined goals.
Has excellent communications skills and demonstrates a strong customer-centric approach and empathy for global cultural differences.
Responsible for Technology evaluations.
Is the escalation individual in the corporation for voice systems technical issues.
Has the acumen to translate business concepts into sound technical solutions and then effectively communicate them to internal clients.
LogistiCare is an Equal Opportunity Employer.
Apply Now Email A Friend
Apply with LinkedIn
Apply Now
To apply for this career opportunity, please click on the Apply Now link. You may also click on the Email a Friend link to forward this
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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