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Hotel Guest Services Manager

3.
3 Jacksonville, FL Jacksonville, FL Full-time Full-time From $46,000 a year From $46,000 a year Join Our Journey at Hotel Indigo Jacksonville - Where Boutique Style Meets Passionate Hospitality Are you ready to bring your Guest service expertise to a place where your impact is valued, your ideas are heard, and your growth is prioritized? At Zieg Hospitality Corporation, we're not just filling a position; we're searching for a partner in our journey.
Hotel Guest Services Manager position at Hotel Indigo Jacksonville offers a unique opportunity to thrive in a professional, boutique, full-service hotel environment in the vibrant Jacksonville market.
About Zieg Hospitality Corporation At Zieg Hospitality, we believe in creating a culture of growth, engagement, and giving back to the communities we serve.
Our commitment to fostering a positive, motivating workplace environment makes us an ideal place for those seeking career advancement, personal fulfillment, and a chance to make a real difference.
Every associate at Zieg is encouraged to grow within the organization, and we're looking for someone who's excited to develop their career alongside our expanding portfolio of hotels.
Step into Hotel Indigo Jacksonville Hotel Indigo Jacksonville is more than a hotel; it's an experience.
Located in the heart of Jacksonville, our boutique, full-service hotel offers guests a vibrant blend of local culture, personalized service, and thoughtfully designed spaces.
Hotel Indigo as a brand is known for its distinctive take on hospitality, weaving in the surrounding neighborhood's unique character and offering each guest an immersive, one-of-a-kind stay.
With a commitment to sustainability, style, and community, Hotel Indigo attracts a loyal clientele who appreciate high-quality, locally inspired stays.
The Role:
Guest Services Manager - We are seeking a dynamic and experienced Hotel Guest Services Manager to lead our guest services team and enhance the overall guest experience.
The ideal candidate must possess exceptional customer service skills, a strong leadership ability, and a passion for hospitality.
Key responsibilities include and not limited to:
Oversee day-to-day operations of the guest services department, ensuring an exceptional high level of service is maintained.
Manage and train front desk staff, concierge, and other guest service policies and procedures to enhance guest satisfaction and Brand Standards Collaborate with other departments to ensure seamless operations and guest experiences.
Monitor and analyze guest feedback and service metrics to identify areas of improvement.
Ensure compliance with health and safety regulations
Qualifications:
Minimum of 2 years of hotel management or guest service manager Proven leadership and team management skills Strong problem-solving abilities and attention to detail Proficient in Opera PMS and Microsoft Office Suite.
Ability to work flexible hours, including nights and weekends By joining the team at Hotel Indigo Jacksonville, you're becoming a part of a culture that values people above all else.
Zieg Hospitality Corporation's growth-minded, community-centered approach means you'll be supported in achieving your career goals while making a positive impact in the Jacksonville community.
If you're looking to build a lasting career in a place where you can genuinely make a difference, we'd love to welcome you to the Zieg Hospitality family.
Job Type:
Full-time Pay:
From $46,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Evening shift Holidays Night shift Rotating weekends
Experience:
Hotel
Experience:
2 years (Required) Ability to Commute:
Jacksonville, FL 32246 (Required) Ability to Relocate:
Jacksonville, FL 32246:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.

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