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Customer Service Representative

ICX Group ICX Group Jacksonville, FL Jacksonville, FL Temporary Full-time Temporary Full-time Up to $20 an hour Up to $20 an hour 14 days ago 14 days ago 14 days ago Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team.
This role is essential in providing exceptional support to our customers, ensuring their needs are met with professionalism and efficiency.
The ideal candidate will possess strong communication skills and a customer-centric attitude, thriving in a fast-paced environment.
Duties Respond to customer inquiries via phone, email, or chat, providing accurate information and resolving issues promptly.
Maintain a positive and professional demeanor while interacting with customers, demonstrating excellent phone etiquette.
Analyze customer needs and provide tailored solutions to enhance their experience.
Document customer interactions and feedback in the office management system for future reference.
Assist with outbound calling initiatives to follow up on customer satisfaction and gather feedback.
Collaborate with team members to improve processes and enhance overall service delivery.
Stay informed about product updates, services, and company policies to provide accurate information to customers.
Skills Proven experience in customer service or customer support roles, preferably within a call center environment.
Strong verbal and written communication skills in English; multilingual abilities are a plus.
Ability to analyze situations effectively and provide appropriate solutions.
Proficient in office software applications and comfortable using various communication tools.
Excellent interpersonal skills with the ability to build rapport with customers quickly.
A strong sense of empathy and patience when dealing with diverse customer concerns.
Join us in delivering outstanding service that makes a difference! Job Types:
Full-time, Temporary Pay:
Up to $20.
00 per hour Shift:
Day shift Ability to Relocate:
Jacksonville, FL 32223:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.

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