Remote Customer Care Associate
3.
4 Jacksonville, FL Jacksonville, FL Part-time Full-time Part-time Full-time 4 days ago 4 days ago 4 days ago Job description Remote- Must live in the states of Florida, Texas, North Carolina or Nevada for Remote Customer Care employment.
Job Overview:
As a Remote Customer Service Associate, you'll be responsible for assisting homeowners, escrow companies, realtors and REO institutions via telephone and e-mail.
You will provide feedback to Community Management staff, as well as assist residents regarding unit and community information.
Benefits:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision.
In addition, you will be eligible for time off benefits, and a 401k with company match.
Job Type:
Full-time/Part-time Salary:
$14.
50 - $15.
00 per hour Job
Responsibilities:
Take inbound/outbound calls from homeowners/residents of rental properties, realtors, REO institutions and respond in a timely manner Provide residents with service information and submit work orders as needed Coordinate with CM's and Associates regarding unit and community information Research information using internal software, available resources and knowledge data base Verify and update customer information Open availability required for Customer Care Center hours 7 day a week call center-Employees will have 1 designated weekday and 1 designated weekend day off per week FL and NC:
Monday - Sunday 9:
00 AM - 9:
00 PM EST (8-hour shifts) TX:
Monday - Sunday 8:
00 AM - 8:
00 PM CST (8-hour shifts) NV:
Monday - Sunday 6:
00 AM - 6:
00 PM PST (8-hour shifts) Pre-employment Training 3 Weeks Monday - Friday 11:
00 AM - 7:
30 PM EST Equipment/Specifications Required:
Use of own laptop or desktop computer (not provided by company) No Chromebooks, Mac, or Linux computers Dual Core Processor Installed Manufactured Memory -8GB of RAM or higher Processor -2GHz or higher Windows 10 or 11 USB ports enabled Internet connection Min 20 Megabits per second download speed Min 5 Megabits per second Upload Speed Hard Wired Connection (Ethernet Cord required) No 5G/Wireless internet Skills &
Qualifications:
High School diploma or equivalency required Must possess strong customer service background Bilingual in English and Spanish preferred, but not required Active listening, verbal, and written communication skills Problem solving/analysis Typing speed minimum of 25 wpm
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Job Types:
Full-time, Part-time Pay:
$14.
50 - $15.
00 per hour Shift:
Day shift Evening shift Morning shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
Remote Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Jacksonville, FL Jacksonville, FL Part-time Full-time Part-time Full-time 4 days ago 4 days ago 4 days ago Job description Remote- Must live in the states of Florida, Texas, North Carolina or Nevada for Remote Customer Care employment.
Job Overview:
As a Remote Customer Service Associate, you'll be responsible for assisting homeowners, escrow companies, realtors and REO institutions via telephone and e-mail.
You will provide feedback to Community Management staff, as well as assist residents regarding unit and community information.
Benefits:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision.
In addition, you will be eligible for time off benefits, and a 401k with company match.
Job Type:
Full-time/Part-time Salary:
$14.
50 - $15.
00 per hour Job
Responsibilities:
Take inbound/outbound calls from homeowners/residents of rental properties, realtors, REO institutions and respond in a timely manner Provide residents with service information and submit work orders as needed Coordinate with CM's and Associates regarding unit and community information Research information using internal software, available resources and knowledge data base Verify and update customer information Open availability required for Customer Care Center hours 7 day a week call center-Employees will have 1 designated weekday and 1 designated weekend day off per week FL and NC:
Monday - Sunday 9:
00 AM - 9:
00 PM EST (8-hour shifts) TX:
Monday - Sunday 8:
00 AM - 8:
00 PM CST (8-hour shifts) NV:
Monday - Sunday 6:
00 AM - 6:
00 PM PST (8-hour shifts) Pre-employment Training 3 Weeks Monday - Friday 11:
00 AM - 7:
30 PM EST Equipment/Specifications Required:
Use of own laptop or desktop computer (not provided by company) No Chromebooks, Mac, or Linux computers Dual Core Processor Installed Manufactured Memory -8GB of RAM or higher Processor -2GHz or higher Windows 10 or 11 USB ports enabled Internet connection Min 20 Megabits per second download speed Min 5 Megabits per second Upload Speed Hard Wired Connection (Ethernet Cord required) No 5G/Wireless internet Skills &
Qualifications:
High School diploma or equivalency required Must possess strong customer service background Bilingual in English and Spanish preferred, but not required Active listening, verbal, and written communication skills Problem solving/analysis Typing speed minimum of 25 wpm
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Job Types:
Full-time, Part-time Pay:
$14.
50 - $15.
00 per hour Shift:
Day shift Evening shift Morning shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
Remote Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
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