Customer Account Representative
3.
3 Jacksonville, FL Jacksonville, FL Full-time Full-time $18 - $20 an hour $18 - $20 an hour 3 days ago 3 days ago 3 days ago Primary Function:
Under the supervision of the Customer Service Supervisor, a Customer Account Representative is responsible for assisting customers via phone and email throughout the order flow process.
Responsibilities:
Manage all customer calls and emails (inbound, outbound, follow-up & returning) as needed.
Monitor customer orders throughout the order flow process, from order placement & entry to shipment, including updating the customer on all order statuses.
Research issues, and process Credits, Returns, or Damage/Destroy authorizations, ensuring complaints are handled in a timely manner.
Maintain customer accounts and all relevant data, including a working knowledge of current products and forecasted product needs.
Work on other projects as assigned.
Requirements:
Bachelor's degree.
Excellent written and oral communication skills.
Ability to work independently to drive results.
Exceptional customer service skills, highly organized and detail oriented.
Proficient in Microsoft Office, particularly Excel, and Outlook.
Ability to work in a fast paced and team-oriented environment.
EOE Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Application Question(s):
What is your desired payrate? Are you able to provide references? (Yes or No) Education:
Bachelor's (Required)
Experience:
Customer service:
1 year (Required) Customer Account management:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Jacksonville, FL Jacksonville, FL Full-time Full-time $18 - $20 an hour $18 - $20 an hour 3 days ago 3 days ago 3 days ago Primary Function:
Under the supervision of the Customer Service Supervisor, a Customer Account Representative is responsible for assisting customers via phone and email throughout the order flow process.
Responsibilities:
Manage all customer calls and emails (inbound, outbound, follow-up & returning) as needed.
Monitor customer orders throughout the order flow process, from order placement & entry to shipment, including updating the customer on all order statuses.
Research issues, and process Credits, Returns, or Damage/Destroy authorizations, ensuring complaints are handled in a timely manner.
Maintain customer accounts and all relevant data, including a working knowledge of current products and forecasted product needs.
Work on other projects as assigned.
Requirements:
Bachelor's degree.
Excellent written and oral communication skills.
Ability to work independently to drive results.
Exceptional customer service skills, highly organized and detail oriented.
Proficient in Microsoft Office, particularly Excel, and Outlook.
Ability to work in a fast paced and team-oriented environment.
EOE Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Application Question(s):
What is your desired payrate? Are you able to provide references? (Yes or No) Education:
Bachelor's (Required)
Experience:
Customer service:
1 year (Required) Customer Account management:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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