Process Improvement Analyst II
Excellence In Everything We TouchPosition Summary Under the direction of Manager Projects, Processes and Training, this position will support strategic growth and operational improvements.
Works independently to guide, coach and facilitate Continuous Process Improvement (CPI) activities across the entire organization to increase productivity, improve customer service, and reduce operating expenses through the use of Lean and Six Sigma improvement tools and methodology.
Assembles and guides cross-functional teams from various departments within the organization to identify and develop innovative solutions to eliminate waste and establish superior processes that generate value for our customer and to promulgate them network wide.
Develop standard work and workload standards.
Provide fact-based analytical support to resolve problems and establish scorecards (metrics) which are used to actively manage daily operations.
Guide the cultural transformation to create a continuous improvement culture across the entire organization.
Guide, and manage personnel in execution of CPI activities and techniques Responsibilities
Successfully guide teams to execute multiple, comprehensive process improvement projects realizing significant improvement in service and productivity.
Complete value stream analysis to identify problems and associated waste.
Conduct root cause analysis of problems and synthesize solutions to these root causes.
Develop action plans, as appropriate, to address identified issues.
Implement solutions establishing stable predictable processes with sustainment strategies that empower employees to maintain.
Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes.
Successfully guide teams to execute multiple, comprehensive process improvement projects realizing significant improvement in service and productivity.
Complete value stream analysis to identify problems and associated waste.
Conduct root cause analysis of problems and synthesize solutions to these root causes.
Develop action plans, as appropriate, to address identified issues.
Implement solutions establishing stable predictable processes with sustainment strategies that empower employees to maintain.
Coordinate with Subject Matter Experts to develop process improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions.
Inform respective teams on process improvement and re-engineering strategies.
Work with the team to recommend appropriate changes in process/approach.
Prepare communication plans regarding process re-engineering for multiple stakeholders.
Manage projects involving engineering, research, maintenance, and operation
Update and maintain documentation on process improvements and process performance.
Identify, select, and prioritize process improvement projects that are aligned with overarching operational goals.
Coach and mentor others in process improvement.
Foster a culture of continuous process improvement.
Miscellaneous activities and responsibilities as assigned by manager.
Requirements
Bachelor's Degree or equivalent in Business Administration, Finance, or a related field.
4-7 years of experience in business analysis or a related field.
Demonstrate Personal Leadership
Functional /Technical Agility
Analyze Issues & Make Decisions
Advance the Business
Improve Service Quality & Processes
Execute Effectively About Us Why Crawford? Because a claim is more than a number its a person, a child, a friend.
Its anyone who looks to Crawford on their worst days.
And by helping to restore their lives, we are helping to restore our community one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate.
Our industry-leading team pioneers new solutions for the industries and customers we serve.
Were looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve.
Though our reach is vast, we proudly operate as One Crawford:
united in purpose, vision and values.
Learn more at www.
crawco.
com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
Pay and incentive plans that recognize performance excellence
Benefit programs that empower financial, physical, and mental wellness
Training programs that promote continuous learning and career progression while enhancing job performance
Sustainability programs (https:
//www.
crawco.
com/about/social-responsibility) that give back to the communities in which we live and work
A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer.
M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity.
All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford.
No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
#LI-CB3 Estimated Salary: $20 to $28 per hour based on qualifications.
Works independently to guide, coach and facilitate Continuous Process Improvement (CPI) activities across the entire organization to increase productivity, improve customer service, and reduce operating expenses through the use of Lean and Six Sigma improvement tools and methodology.
Assembles and guides cross-functional teams from various departments within the organization to identify and develop innovative solutions to eliminate waste and establish superior processes that generate value for our customer and to promulgate them network wide.
Develop standard work and workload standards.
Provide fact-based analytical support to resolve problems and establish scorecards (metrics) which are used to actively manage daily operations.
Guide the cultural transformation to create a continuous improvement culture across the entire organization.
Guide, and manage personnel in execution of CPI activities and techniques Responsibilities
Successfully guide teams to execute multiple, comprehensive process improvement projects realizing significant improvement in service and productivity.
Complete value stream analysis to identify problems and associated waste.
Conduct root cause analysis of problems and synthesize solutions to these root causes.
Develop action plans, as appropriate, to address identified issues.
Implement solutions establishing stable predictable processes with sustainment strategies that empower employees to maintain.
Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes.
Successfully guide teams to execute multiple, comprehensive process improvement projects realizing significant improvement in service and productivity.
Complete value stream analysis to identify problems and associated waste.
Conduct root cause analysis of problems and synthesize solutions to these root causes.
Develop action plans, as appropriate, to address identified issues.
Implement solutions establishing stable predictable processes with sustainment strategies that empower employees to maintain.
Coordinate with Subject Matter Experts to develop process improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions.
Inform respective teams on process improvement and re-engineering strategies.
Work with the team to recommend appropriate changes in process/approach.
Prepare communication plans regarding process re-engineering for multiple stakeholders.
Manage projects involving engineering, research, maintenance, and operation
Update and maintain documentation on process improvements and process performance.
Identify, select, and prioritize process improvement projects that are aligned with overarching operational goals.
Coach and mentor others in process improvement.
Foster a culture of continuous process improvement.
Miscellaneous activities and responsibilities as assigned by manager.
Requirements
Bachelor's Degree or equivalent in Business Administration, Finance, or a related field.
4-7 years of experience in business analysis or a related field.
Demonstrate Personal Leadership
Functional /Technical Agility
Analyze Issues & Make Decisions
Advance the Business
Improve Service Quality & Processes
Execute Effectively About Us Why Crawford? Because a claim is more than a number its a person, a child, a friend.
Its anyone who looks to Crawford on their worst days.
And by helping to restore their lives, we are helping to restore our community one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate.
Our industry-leading team pioneers new solutions for the industries and customers we serve.
Were looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve.
Though our reach is vast, we proudly operate as One Crawford:
united in purpose, vision and values.
Learn more at www.
crawco.
com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
Pay and incentive plans that recognize performance excellence
Benefit programs that empower financial, physical, and mental wellness
Training programs that promote continuous learning and career progression while enhancing job performance
Sustainability programs (https:
//www.
crawco.
com/about/social-responsibility) that give back to the communities in which we live and work
A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer.
M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity.
All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford.
No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
#LI-CB3 Estimated Salary: $20 to $28 per hour based on qualifications.
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