FOM for Holiday Inn Express Bartram Park, Jacksonville FL
Quick Apply Full-time 1 hour ago Full Job Description POSITION
Summary:
Oversees all guest services operations, including front desk, reservations, PBX, Good through knowledge of property management software (PMS) or hotel reservation software.
GSM DUTIES AND
Responsibilities:
Trains new Guest services department personnel.
Answers letters of inquiry regarding rates and availability.
Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
Maintains a detailed knowledge about the hotel's services and hours of operations.
Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
Check guests in and out, including preparation of guest bills and authorizing payments.
Responsible for cash handling.
Dealing efficiently with day to day billing and guest service queries.
Report anything considered a health and safety hazard.
Using information available, plan and control both the preparation of future shifts and effective communication to the team.
To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.
Lobby duty plays a key role in the success of the movement of our guests around the hotel.
Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
Knows cash handling procedures.
Files and posts all changes to guest master and city ledger account.
Good understanding about the Property management software (PMS).
Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
Unfortunetly we do not offer health insurance for this position Job Type:
Full-time Pay:
$38,000.
00 - $40,000.
00 per year
Benefits:
Employee discount Flexible schedule Paid time off Schedule:
8 hour shift Evening shift Holidays Weekend availability Ability to commute/relocate:
Jacksonville, FL 32258:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Shift availability:
Night Shift (Required) Work Location:
One location Trains new Guest services department personnel.
Answers letters of inquiry regarding rates and availability.
Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
Maintains a detailed knowledge about the hotel's services and hours of operations.
Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
Check guests in and out, including preparation of guest bills and authorizing payments.
Responsible for cash handling.
Dealing efficiently with day to day billing and guest service queries.
Report anything considered a health and safety hazard.
Using information available, plan and control both the preparation of future shifts and effective communication to the team.
To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.
Lobby duty plays a key role in the success of the movement of our guests around the hotel.
Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
Knows cash handling procedures.
Files and posts all changes to guest master and city ledger account.
Good understanding about the Property management software (PMS).
Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
Employee discount Flexible schedule Paid time off 8 hour shift Evening shift Holidays Weekend availability Jacksonville, FL 32258:
Reliably commute or planning to relocate before starting work (Required) Customer service:
1 year (Preferred) Night Shift (Required) Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Oversees all guest services operations, including front desk, reservations, PBX, Good through knowledge of property management software (PMS) or hotel reservation software.
GSM DUTIES AND
Responsibilities:
Trains new Guest services department personnel.
Answers letters of inquiry regarding rates and availability.
Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
Maintains a detailed knowledge about the hotel's services and hours of operations.
Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
Check guests in and out, including preparation of guest bills and authorizing payments.
Responsible for cash handling.
Dealing efficiently with day to day billing and guest service queries.
Report anything considered a health and safety hazard.
Using information available, plan and control both the preparation of future shifts and effective communication to the team.
To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.
Lobby duty plays a key role in the success of the movement of our guests around the hotel.
Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
Knows cash handling procedures.
Files and posts all changes to guest master and city ledger account.
Good understanding about the Property management software (PMS).
Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
Unfortunetly we do not offer health insurance for this position Job Type:
Full-time Pay:
$38,000.
00 - $40,000.
00 per year
Benefits:
Employee discount Flexible schedule Paid time off Schedule:
8 hour shift Evening shift Holidays Weekend availability Ability to commute/relocate:
Jacksonville, FL 32258:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Shift availability:
Night Shift (Required) Work Location:
One location Trains new Guest services department personnel.
Answers letters of inquiry regarding rates and availability.
Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
Maintains a detailed knowledge about the hotel's services and hours of operations.
Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
Check guests in and out, including preparation of guest bills and authorizing payments.
Responsible for cash handling.
Dealing efficiently with day to day billing and guest service queries.
Report anything considered a health and safety hazard.
Using information available, plan and control both the preparation of future shifts and effective communication to the team.
To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.
Lobby duty plays a key role in the success of the movement of our guests around the hotel.
Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
Knows cash handling procedures.
Files and posts all changes to guest master and city ledger account.
Good understanding about the Property management software (PMS).
Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
Employee discount Flexible schedule Paid time off 8 hour shift Evening shift Holidays Weekend availability Jacksonville, FL 32258:
Reliably commute or planning to relocate before starting work (Required) Customer service:
1 year (Preferred) Night Shift (Required) Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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