Data Analyst Customer Service & Call Center - Jacksonville, FL at Geebo

Data Analyst

Sr.
Data Analyst is needed for SET's digital transformation initiative.
The role will be responsible to develop an understanding of the SET business and department processes in order to provide data analysis, highlight insights, document data requirements and recommend solutions/improvements that enable the department to operate more efficiently and improve performance.
This position will help oversee how changes are implemented regarding data, to help identify and troubleshoot issues during the build process.
Responsibilities:
Capture entity and relationship from business operationsCapture data states as entities move through a business processIdentify and document data requirementsDocument key terms and definitions within a department or business process for data governanceComprehend cross-functional data needs, and present/articulate findings to an internal and externalaudienceProvide input to report disposition/development projects to improve the efficiency of data analysisWork with business and IT partners to conclude the best solutions to merge the ERP process withexisting business functionsReview and provide feedback on the source to target mappings based on designsTest and troubleshoot data issues using SQL and/or reporting toolsInteract with various teams and partners to ensure alignment on all the above activitiesAdditional Skills:
Strong verbal and written communication/presentation skillsStrong learning orientation and curious approach to dataRequires limited supervision, able to develop a work plan for themselves, work through tasks and deliver results from a broad set of objectivesExperience with self-service tools (Ex.
Tableau, PowerBI)Experience with data governance a plusExperience with agile methodology a plusUnderstanding of vehicle supply chain environment is a plusUnderstanding of automotive industry is a plus

Required

    Preferred

      Job Industries

      • Customer Service
      .
      Estimated Salary: $20 to $28 per hour based on qualifications.

      Don't Be a Victim of Fraud

      • Electronic Scams
      • Home-based jobs
      • Fake Rentals
      • Bad Buyers
      • Non-Existent Merchandise
      • Secondhand Items
      • More...

      Don't Be Fooled

      The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.