Transportation Customer Operations Coordinator (afterhours)
Vaco is hiring for a Transportation Customer Operations Coordinator (Afterhours) located on the Northside of Jacksonville, FL
Available Shifts:
Monday-Thursday 8PM-7AM
Tuesday-Friday 8PM-7AM
Monday-Friday 2PM-10PM
Friday-Tuesday 2PM-10PM
PURPOSE OF POSITION:
This position acts as the liaison between our customers and vendors and is directly responsible for providing each with an optimum customer service experience
Essential Functions:
- Create/Build shipment to prepare shipment for brokerage team
- Schedule appointments associated with each shipment
- Monitor & Track active shipments per customer
- Provide timely updates and responses to customers regarding shipment status
- Collaborate and communicate with the in-house team to best service customer
- Focus on volume and GM growth for customers
- Build relationship with customer to gain trust & future business
- Performs additional duties as required by supervisor
KNOWLEDGE & SKILL REQUIREMENTS:
- High school diploma or GED is required
- Experience is not a requirement, but enthusiasm, high energy, and a willingness to learn is essential
- Bilingual/multilingual is a plus but is not required
- Advanced customer service skills
- Attention to detail, flexibility, and ability to multi-task is required
- Excellent verbal and written communication skills, by phone and email, and the ability to adapt to an ever-changing environment is required
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
