Customer Care Coordinator
Neurotech NA Inc a wholly-owned subsidiary of Theragen Inc.
Neurotech NA Inc a wholly-owned subsidiary of Theragen Inc.
Jacksonville, FL Jacksonville, FL Full-time Full-time $45,000 - $50,000 a year $45,000 - $50,000 a year 2 days ago 2 days ago 2 days ago Neurotech NA Inc, the manufacturer of market-leading medical devices, is looking to add a Customer Care Coordinator to our team in Jacksonville, FL.
This is not a call center position - you would be assisting our field sales team, interacting with patients, healthcare providers and vendors, and delivering on our corporate mission of providing VIP Customer Care.
The person we are looking for will be a good cultural fit with our team-oriented, roll-up-your-sleeves-and-get-stuck-in organization.
You must have a demonstrated ability to learn a variety of skills and have the ability to juggle competing priorities and thrive under pressure.
Your professional interpersonal and organizational skills need to be exemplary.
You also need to be able to learn and master new systems and processes quickly, while adhering to our corporate Quality Management Systems and Compliance Policies.
Duties and
Responsibilities:
1) Answer inbound patient phone calls.
2) Develop technical product expertise and provide product technical support to patients and reps over the phone.
3) Make follow-up calls to patients following fitting to ensure satisfaction, assist with questions, verify that patients are successfully using our devices and place patient supply orders on request.
4) Work with the Customer Experience team to ensure patients receive VIP Customer Care from start to finish.
5) Manage outgoing correspondence / packages (via Mail, USPS etc).
6) Assist with administrative duties as required.
7) Monitor office and breakroom supplies and order when necessary.
8) Assist colleagues with data entry tasks.
9) Ensure office is secure at end of day.
10) Perform special projects as identified to promote delivery of VIP Customer Care throughout the organization.
11) Adhere to all policies and procedures to ensure the Company's compliance with all local and national regulatory requirements - including but not limited to HIPAA, HQAA/Medicare, FDA and any other regulatory requirements.
Key Competencies:
Advanced verbal and written communication skills.
Superior empathy and customer service skills Strong organizational skills.
Excellent knowledge of MS office products and ability to learn other systems as required.
Ability to take initiative and work autonomously.
Collaborative, team-oriented style Proven ability to foster a productive environment with adaptability to handle changing priorities and multiple assignments in a high volume, fast-paced work environment.
Job Type:
Full-time Pay:
$45,000.
00 - $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Paid time off Vision insurance Schedule:
Monday to Friday Application Question(s):
Tell us why you are interested in this role.
Experience:
Customer Service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Neurotech NA Inc a wholly-owned subsidiary of Theragen Inc.
Jacksonville, FL Jacksonville, FL Full-time Full-time $45,000 - $50,000 a year $45,000 - $50,000 a year 2 days ago 2 days ago 2 days ago Neurotech NA Inc, the manufacturer of market-leading medical devices, is looking to add a Customer Care Coordinator to our team in Jacksonville, FL.
This is not a call center position - you would be assisting our field sales team, interacting with patients, healthcare providers and vendors, and delivering on our corporate mission of providing VIP Customer Care.
The person we are looking for will be a good cultural fit with our team-oriented, roll-up-your-sleeves-and-get-stuck-in organization.
You must have a demonstrated ability to learn a variety of skills and have the ability to juggle competing priorities and thrive under pressure.
Your professional interpersonal and organizational skills need to be exemplary.
You also need to be able to learn and master new systems and processes quickly, while adhering to our corporate Quality Management Systems and Compliance Policies.
Duties and
Responsibilities:
1) Answer inbound patient phone calls.
2) Develop technical product expertise and provide product technical support to patients and reps over the phone.
3) Make follow-up calls to patients following fitting to ensure satisfaction, assist with questions, verify that patients are successfully using our devices and place patient supply orders on request.
4) Work with the Customer Experience team to ensure patients receive VIP Customer Care from start to finish.
5) Manage outgoing correspondence / packages (via Mail, USPS etc).
6) Assist with administrative duties as required.
7) Monitor office and breakroom supplies and order when necessary.
8) Assist colleagues with data entry tasks.
9) Ensure office is secure at end of day.
10) Perform special projects as identified to promote delivery of VIP Customer Care throughout the organization.
11) Adhere to all policies and procedures to ensure the Company's compliance with all local and national regulatory requirements - including but not limited to HIPAA, HQAA/Medicare, FDA and any other regulatory requirements.
Key Competencies:
Advanced verbal and written communication skills.
Superior empathy and customer service skills Strong organizational skills.
Excellent knowledge of MS office products and ability to learn other systems as required.
Ability to take initiative and work autonomously.
Collaborative, team-oriented style Proven ability to foster a productive environment with adaptability to handle changing priorities and multiple assignments in a high volume, fast-paced work environment.
Job Type:
Full-time Pay:
$45,000.
00 - $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Paid time off Vision insurance Schedule:
Monday to Friday Application Question(s):
Tell us why you are interested in this role.
Experience:
Customer Service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
