Specialist, Customer Relations
Jacksonville, FL Jacksonville, FL Estimated:
$37.
7K - $47.
7K a year Estimated:
$37.
7K - $47.
7K a year 1 day ago 1 day ago 1 day ago Johnson & Johnson Vision Care, Inc.
, part of the Johnson & Johnson Family of Companies, is recruiting for a Specialist, Customer Relations in Jacksonville, FL.
At Johnson & Johnson Vision, we have a big aspiration:
help protect the most precious human sense--eyesight.
We bring together cutting-edge insights, science, technology, and people to encourage professionals and patients to proactively preserve and enhance sight for life.
And in communities with the greatest need, we collaborate to expand access to quality eye care.
www.
jjvision.
com Duties and
Responsibilities:
This is not meant as an all-inclusive list but a top-level list of duties that this person generally completes.
It is also understood that an associate may receive special projects outside of this list.
Evaluates and resolve product complaints worldwide per JJVC, FDA, ISO, SOX, and other applicable regulatory requirements.
Monitors feedback activity using CHS and SAP systems to provide complaint resolution and promote customer satisfaction.
Documents files accurately.
Positively interacts with customers, providing education, product and service information, and resolution.
Positions supporting international affiliates require working hours based on coverage required per time zones associated with supported countries, including US holidays.
May be responsible for actively monitoring workflow and ensuring complaints are closed in accordance with established MD&D and departmental metrics.
Works in a cooperative and collaborative manner with fellow team members through constructive communication, and flexibility, and exhibits a willingness to assist other team members.
May contribute to cross-functional teams.
Interacts effectively with peers and leadership across departments.
May be responsible for additional administrative and technical tasks, including PO generation and monitoring, IT help desk requests, and call center telephony support.
Adheres to safety and environmental policy and procedures and supports department safety and environmental objectives.
Qualifications A Vocational, Certificate, Technical, or Associate Degree is required with at least a year of customer service/customer relations experience.
Strong interpersonal organizational and multi-tasking skills.
Positions supporting international affiliates require effective written and oral communication skills in English.
Proficiency in the MS Office suite of products, including Word, Excel, and Outlook.
SAP experience is preferred.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$37.
7K - $47.
7K a year Estimated:
$37.
7K - $47.
7K a year 1 day ago 1 day ago 1 day ago Johnson & Johnson Vision Care, Inc.
, part of the Johnson & Johnson Family of Companies, is recruiting for a Specialist, Customer Relations in Jacksonville, FL.
At Johnson & Johnson Vision, we have a big aspiration:
help protect the most precious human sense--eyesight.
We bring together cutting-edge insights, science, technology, and people to encourage professionals and patients to proactively preserve and enhance sight for life.
And in communities with the greatest need, we collaborate to expand access to quality eye care.
www.
jjvision.
com Duties and
Responsibilities:
This is not meant as an all-inclusive list but a top-level list of duties that this person generally completes.
It is also understood that an associate may receive special projects outside of this list.
Evaluates and resolve product complaints worldwide per JJVC, FDA, ISO, SOX, and other applicable regulatory requirements.
Monitors feedback activity using CHS and SAP systems to provide complaint resolution and promote customer satisfaction.
Documents files accurately.
Positively interacts with customers, providing education, product and service information, and resolution.
Positions supporting international affiliates require working hours based on coverage required per time zones associated with supported countries, including US holidays.
May be responsible for actively monitoring workflow and ensuring complaints are closed in accordance with established MD&D and departmental metrics.
Works in a cooperative and collaborative manner with fellow team members through constructive communication, and flexibility, and exhibits a willingness to assist other team members.
May contribute to cross-functional teams.
Interacts effectively with peers and leadership across departments.
May be responsible for additional administrative and technical tasks, including PO generation and monitoring, IT help desk requests, and call center telephony support.
Adheres to safety and environmental policy and procedures and supports department safety and environmental objectives.
Qualifications A Vocational, Certificate, Technical, or Associate Degree is required with at least a year of customer service/customer relations experience.
Strong interpersonal organizational and multi-tasking skills.
Positions supporting international affiliates require effective written and oral communication skills in English.
Proficiency in the MS Office suite of products, including Word, Excel, and Outlook.
SAP experience is preferred.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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