Optical Manager - Sears Optical (jacksonville, florida)
Company Description:
About Sears Optical See better, look great
Job Description:
Summary of Essential Functions The major responsibility of the Optical Manager is to drive profitable sales growth through the delivery of outstanding customer service.
This must be accomplished through development of a positive and productive retail selling environment and utilization of the Sears Branded Customer Experience.
Additionally, Optical Mangers need to develop and maintain outstanding associate/doctor satisfaction and retention.
The essential functions, expected outcomes and results of this position include the following:
Drive profitable store sales by fostering a customer focused retail selling culture through effective implementation of Branded Customer Experience steps.
Results are measured by:
Attainment of plan sales goal and comp store sales growth Positive comp store contribution (year:
on:
year improvement) Achieve KPI goals (Such as AC, EPK, AR, and MP) Manage payroll cost effectively, in accordance with Company standards Manage gross margin, in accordance with Company standards Effectively train and develop associates to focus on sales and customer service by ensuring all associates are utilizing the defined steps of the Branded Customer Experience during Pre:
Sale Interactions, Primary Consulting Process, and Post Sale Interactions to maximize customer service.
Understand and model the Sears Optical Customer Service Philosophy Quality exams as indicated by exceptional customer satisfaction Number of repeat customers/customer retention Coverage/quality of hours Implementation of retail:
selling initiatives to increase number or exams and conversion of exams to sales.
Business planning and business updates Held accountable for the recruitment, training, development, motivation and retention of high performing Associates, as measured by:
Selection of personnel who demonstrate Branded Customer Service behaviors Effective associate On Boarding Utilization of effective daily practice and role:
playing Productivity (sales/hour, transaction) Employee satisfaction through two:
way communication Bench strength (reflected by development, utilization, and accuracy of Manpower Planning Process, proactive networking, recruiting and productive turnover Customer satisfaction Ensure each store is effectively merchandised and presented according to standards as measured by:
Execution of planogram Maintenance of overall standards (i.
e.
cleanliness, housekeeping) Associates exhibit professional presentation (ie, attire) in accordance with Host and Company standards Ensure high quality through customer follow:
up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote as measured by:
Ready when promised LP Top 100 audit action and fo Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
About Sears Optical See better, look great
Job Description:
Summary of Essential Functions The major responsibility of the Optical Manager is to drive profitable sales growth through the delivery of outstanding customer service.
This must be accomplished through development of a positive and productive retail selling environment and utilization of the Sears Branded Customer Experience.
Additionally, Optical Mangers need to develop and maintain outstanding associate/doctor satisfaction and retention.
The essential functions, expected outcomes and results of this position include the following:
Drive profitable store sales by fostering a customer focused retail selling culture through effective implementation of Branded Customer Experience steps.
Results are measured by:
Attainment of plan sales goal and comp store sales growth Positive comp store contribution (year:
on:
year improvement) Achieve KPI goals (Such as AC, EPK, AR, and MP) Manage payroll cost effectively, in accordance with Company standards Manage gross margin, in accordance with Company standards Effectively train and develop associates to focus on sales and customer service by ensuring all associates are utilizing the defined steps of the Branded Customer Experience during Pre:
Sale Interactions, Primary Consulting Process, and Post Sale Interactions to maximize customer service.
Understand and model the Sears Optical Customer Service Philosophy Quality exams as indicated by exceptional customer satisfaction Number of repeat customers/customer retention Coverage/quality of hours Implementation of retail:
selling initiatives to increase number or exams and conversion of exams to sales.
Business planning and business updates Held accountable for the recruitment, training, development, motivation and retention of high performing Associates, as measured by:
Selection of personnel who demonstrate Branded Customer Service behaviors Effective associate On Boarding Utilization of effective daily practice and role:
playing Productivity (sales/hour, transaction) Employee satisfaction through two:
way communication Bench strength (reflected by development, utilization, and accuracy of Manpower Planning Process, proactive networking, recruiting and productive turnover Customer satisfaction Ensure each store is effectively merchandised and presented according to standards as measured by:
Execution of planogram Maintenance of overall standards (i.
e.
cleanliness, housekeeping) Associates exhibit professional presentation (ie, attire) in accordance with Host and Company standards Ensure high quality through customer follow:
up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote as measured by:
Ready when promised LP Top 100 audit action and fo Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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